Panera Bread

Went there with some international tourists. We took a while to order. The person taking the order was very patient. Ultimately there was a problem with the order that they caught. They apologized, gave us the first incorrect order on the house. The manager was professional. I would go back in a second the next time we are in DC. There is an indoor food court that was nice to eat in when it was 100 degrees too.

I go to this location several times a week. Today I went for my morning coffee. I go most days during the week. Last few visits, II wa told I had a free cookie so I figure I would get it during this visit. At the register I was told that every cookie EXCEPT the one I got applied. I had already bagged it and the cashier is telling me I have to get another cookie. I'm like really? And he's like yeah. They should tell people about restrictions when they tell you about the offer. And since I had already gotten the cookie, the cashier should have just let me keep it. What? Are they going to put it back? It probably just get trashed. So what was accomplished really. I should have spoken to someine else there. BTW it was the Kitchen Sink cookie. This was only bad experience, they're usually pretty good there.