7-eleven

Went in to buy ice-cream at 12:00 am because I figured only 7/11 will be open. I found the ice-cream I liked, on sale 2 for $8. When I paid it came out to be much more. I told the guy behind the counter that the sign said 2 for $8. He literally said, "That price is wrong." I was lost for words with that response. He had no apologies for the false advertisement and was too busy on a personal call with his headphones in his ears to verify the correct price that is clearly displayed on the freezer door. I didn't want to explain a well established business principle that if a price is being advertised it must be honored. If I didn't feel embarrassed in front of my date I would have explained how he had to honor the price advertised. I paid the extra money and left. Nothing against the store clerk personally but this isn't the customer service I had come to expect from that 7/11 location which I live close by and visit frequently. Management please be advised at this customer's dissatisfaction. For those few dollars that you got over on me, you lost out on the many more years of purchases I would have made. Thank you.

Beside on these days it’s a great store and employees. But certain days when the night shift employee is working there. They never have fresh coffee or they don’t make any new coffee. I guess he is to busy watching YouTube . Instead of working Especially when the sign says fresh coffee or it’s free. I’ve asked each time about that the coffee isn’t fresh . It should be free. But he ignores me . I don’t mind paying for the coffee but don’t like getting ignore when im asking a question. I repeated my self 3 times . And it’s happened a few times. I’ve been going to this store for over 15 years .and shop there multiple times a day. You know the coffee isn’t fresh when it’s just warm. I will avoid going there when he is working those hours .

I find that all the people that work there are absolutely TOPS! However, there is a terrible stocking problem. I have to go to other stores to get what I need. This happens all the time! I am a frequent customer, and I am always treated well. I just get frustrated that I am always having to go somewhere else for what I need.

Good news!! If you are into humiliation and/or degradation then you can get it for free here! No dominant or $300 needed. 🤣🤣 There was one person in line- late at night- which i offered to let in front of me. The woman behind the counter started yelling at me 'cause i took all of 10 seconds to feed them my credit card. Called me names then said there were "other people in line"(i looked over and the sole gentleman waiting said he had no issues and to take my time- thank you!)... i have seen them completely ingnore me while gabbing away with the person in front of me for a couple of minutes before so what is different about me? Race? No permanent makeup? My skin too....? You should be utterly ashamed. An earlier review said "put yourself in their shoes"...well i don't have to- i am in the service industry and have NEVER EVER TREATED PEOPLE LIKE THIS. Not even when they have been rude. And i Am kind. This is taken for weakness here. i call BS!!! They just keep getting worse. It is beyond me why you would curse me out (don't assume i cannot speak another language lady- gotcha!!) and then TELL me to put my basket away- which over the last years i have never seen them ask of anyone else.... Never going back. Walnut Creek (or the Water Closet 🤣) at its best!! Cannot wait to leave here. 🙄

The late night employees at this location are the most unprofessional, rude and unsympathetic humans I’ve encountered in thecustomer service trade. On 10/14/2020 at 2:30am I stopped at this store to purchase a gallon of milk. As I was in a rental, I had no face mask available to use. I instead used my shirt as a face covering for my quick in and out $5 purchase. Per county regulations I fashioned a face covering from my shirt and attempted my purchase only to be rudely refused cutting I had no mask on. I hadi frequently purchased many items from that store until this evening. As of today I will no longer spend a nickel at this establishment. One bad interaction gave me reason to never shop here again.

Efficient & well trained employees. Personable to those of us who treat them with kindness & respect first. This is a dangerous job for most convenience store employees. Trained to check out folks, I'm sure. Put yourself in their shoes. I look employees in the eye, smile and engage them; I'm not on my phone or ignoring the human in front of me. These folks remember customers and get me checked out as quickly as possible.

Came in here to get a bag of chips and the credit card machine froze on me and the lady walked away to work with another customer. As if that was not annoying enough she came back after me telling her multiple times it's frozen insulting me ask me don't you know how to work a credit card! This is unacceptable customer service don't come here