Whataburger

Ordered thru the app at 1:00PM, arrived at Whataburger at 1:03PM and checked in. We couldn’t find the curb side numbers so we picked the option on the Whataburger app for check-in without number and turned on the hazard lights like the app asked us to do and sat out front next to the big window by the handicap space and waited for our food which was supposed to be ready by 1:16 to 1:19PM. At 1:20PM I called in and said we had a curb side order and gave them the name. She said she didn’t see us and I let her know that we were sitting outside with our hazard lights on like the app asked and told her where we were at. She said she didn’t see an order for us and wanted to make sure we were at the right location and I asked if their number was 580 and then she said yes and found our order and said it was ready and someone would bring it out. We waited another 5 minutes and no one came out. So we went inside to get our order. The team needs to be more aware of the other check in options for curbside through the Whataburger app so that they can find people easier.

Ordered ahead got all wrong plus look like someone took bite out of patty. Went back to get it fixed still got it wrong. So yea if I could give no stars I would. My 8 year nephew could do better. I’ve worked in food industry clearly you guys don’t check before putting order together. Yes I know it can be busy but does no good if you mess up orders and lose peoples business