Starbucks

I made a mobile order yesterday afternoon on my way home for a shaken espresso with no ice. I had a root canal on two of my teeth a few days ago and my gums are still very sensitive so I really can’t have the ice. When I stopped to pick it up I noticed my drink was only about a third of the way full. I wasn’t happy with that, so I brought it to the counter and I said to one of the women working “Excuse me, but can I just have ice in this if it means the drink will be full, I have sensitive teeth so I asked for it without ice, but I didn’t realize it would be mostly empty.” She apologized and told me that the drink should NOT be mostly empty and she didn’t know who made the drink. Either way she remade it IMMEDIATELY. I told her it wasn’t a problem, but thanked her and wow I appreciated their customer service! I do mobile orders from this store often and I am never disappointed with how the drinks come out, and I was especially made happy on my birthday this day with how she handled the situation, super professional and excellent customer service. Worth the wait since they were so so kind. (I don’t remember her name but she had blonde hair and was so super sweet) 5 stars.

Bad service. They were out of regular caramel, so they just gave me dark caramel without checking like they usually do when they run out of regular. Asked her if it was the dark stuff. She said that it's definitely regular caramel, while looking at me like I'm a massive b-hole. I drove away, tried it...and it was the nasty, runny dark caramel. So, I went back in the store to get a new drink, and was treated poorly by the staff inside. They remade my drink, but it ended up being caramel flavored milk with barely any coffee in it. And since Starbucks has a formula...she did that on purpose. Because I had the nerve to politely ask for a new drink after being lied to.

Staff is generally rude. My last visit was horrible. My order was a grande mocha, pretty standard. Problem was it was half full of milk,, and whip cream filling another third. I know milk will settle, but this was never filled past half way. I made a mistake in asking for a top off for my cup. I didn't think about covid protocol, but the offense i caused the drive through girl was immense. She made me feel bad for asking, then told she'd make me a new drink. I appreciated it enough to have have her snatche my $4 my hands while she gave me an Eyroll. my new drink was full and boiling hot. I mean burn my hands hot. I hope this store figures out its staffing issues.

I came in around 10am and ordered a drink and food. I have a disability and walked out without my food only to realize like 2 hours later. I went back in and explained the situation, they were super busy but still gave me the food without questions. That really meant the world to me. They’re always super friendly. Thank you Andrew for accommodating!!!!