La Reina Michoacana

First time here, while my mother and I were looking at the menu, we felt rushed because the employee kept asking what can I get for you even though we said one moment. While ordering she kept saying ok anything else too many times. She was more focused on the tv than being nice and patient. Ice cream was good but horrible customer service. Never coming in again!!!

I love coming here but yesterday there was a long line and 2 girls one with blonde hair in a bun and another girl were just chitchatting and not helping the other two girls. There was only two other girls actually trying to help everyone else . This happens often as I come in, there’s always girls just standing on their phones or chitchatting instead of helping customers. There has been other times when I come in and the girls attending us are always rude. I wish there was name tags so that I can thank the girls helping out yesterday. It would be nice if all the girls who are behind the counter can help when the line is that long. I love the place but the customer service is not the best.

I’ve been coming here for many years and have always loved the place but when I came in today the two employees on the clock were too busy on their phones this evening and had mean straight faces while they served us. I was very disappointed with the customer service, and every question I had was answered with attitude. not a place I will be recommending anytime soon. 4/16/18. 7PM