Caribou Coffee

Always like to stop here either before or after Coyote football and basketball games. We had an unusual experience here on Thursday, February 13th, 2020 after the Coyote women's basketball game. Our experience is best described as a customer service dichotomy. Before ordering, I used my rewards app to redeem 2 brewed coffees - any size. Once I reached the counter to place our order, we were flatly told that they were out of brewed coffee and wouldn't be making any more. I realize we were there late in the evening and the location was preparing to close, however, shouldn't coffee be prepared and ready during normal operating hours? I can understand maybe not having caffeinated varieties ready, but we were ordering decaf. I enquired about what would happen to my redemptions but was met with nothing more than an annoyed look and a shrug. The dichotomy came in to play when another more customer-service oriented employee stepped in and offered to let us have a couple cups of decaf from the adjoining fuel station for free. Ultimately, we left satisfied, but only because the second employee intervened.