Tocaya - Toluca Lake

the food is generally good; the problem is, every single time I order from this location, my order is wrong - literally dozens of orders over the last several months. I expect it to be wrong at this point, and it always is. I’ve complained just one other time to the manager, because I order through postmates, and it’s just a nightmare that it’s wrong every time. I was offered a $30 gift card from Georgia, I never picked it up because I don’t like complaining, and again I typically order delivery so I don’t like going there if I can avoid it. but this is soooo annoying that my whole order is utterly wrong 100% of the time. My apologies to the kitchen staff but why, and why does the expo send my order wrong every time… (I have photos, - the ticket was sent correctly, and all the instructions were just ignored and sent anyway). And the quesadilla is barely cooked (there was fully unmelted cheese inside). Edit: 2 weeks after original post and they yet again messed up my soup order…. Added pictures. Every time they get it wrong, I don’t understand. Edit: I changed my rating from 2 stars to 1 star, because I felt bad for the hourly employees who are simply not paid enough, but I have no sympathy for the corporate response which is transparently pathetic (and predictable). The rot begins at the root, the people in charge here have their heads up their plastic a**es. You’re paid too much; do better, you incapable morons.

When my friends & I visited this location, we were told that online ordering wouldn’t work for us to get our drinks table side but the Caucasian couple next to us was getting table service. We asked the server if we could order more drinks & she stated that we had to walk up to the counter & order our drinks again! We ordered drinks & waited 20+ mins in a empty restaurant AFTER we had to walk up there and pay for our drinks unlike the Caucasian couple! Their drinks are EMPTY while our table is EMPTY! After waiting over 20+ mins for our drinks, two were made incorrectly. When they made the correct drinks, they gave the ones made incorrectly to two females on the patio for free. Instead of giving them to us complimentary for the mess up! HIGHLY UNPLEASED!

Bad food and bad management. The manager Chelsey was rude for no reason. Details: Used to love this place but it’s gone downhill. Today I got two tacos and a side of corn. First, the food was completely cold. Second, the corn was tough and bland with weird hard parts to some of them. I tried to switch the corn (I was going to tough it out with the tacos) and the manager refused. Arguing that the Half side of guacamole was a lot more. Also this is not the first time the food has been cold and bland but definitely worse than the last few times plus, yes, the servings are tiny. Don’t waste your money. It’s so expensive for mediocre food and the customer service. I had enough and asked for a full refund but don’t go there until they get their act together. You’re better of at Taco Bell. Some tips for Tocaya: First, if you mess up, you try to make it better. Secondly, I paid the full price (17.45) for the two tacos and side combo with a drink. It was happy hour so the prices would have been cheaper if I bought separately. In other words you were already making a lot more money so no reason to be stubborn about 50 cents. Third, you Didn’t even offer me the ability to pay the difference!

Nice little walk away from home and this place has high quality food. Throw a dart at the menu and enjoy. Happy hour options are great. You can't beat their margaritas. Excellent presentation and taste. Quantity is a little on the small side but this isn't the place to get lit, but a nice buzz makes everything better. Chips and salsa is solid and you can get plantain chips with the guacamole. Seems like a very trendy and hip atmosphere. It is very clean. A great spot for a date, just grabbing a bite, or a group to get ready for a night out.