Cold Stone Creamery

Horrible customer service. Placed an order through their website online, 2 hours later no delivery. Finally got ahold of driver and said he couldn't find our address, which is impossible as we live on a major street. Call the store for 20 minutes and no one to pick up. Finally spoke to Dan who couldn't do anything to help. Had no idea what was going on and provided zero assistance. Couldn't refund my money because that isn't his job. Awful.

Just got my bff and daughter some ooey gooey ice cream from the best local shop: our local Coldstone. It’s so nice and creamy and delicious, plus the topping are to die for! I love the Peanut Butter Cup Perfection -- it’s the perfect mixture of chocolate and peanuty goodness. My daughter got an almond praline waffle cone, as she has the sweet tooth worse than I did at her age, while Katrina ended up getting some sherbet yogurt in a cup which also looked delicious. The whole total only came to $15 and every bite was perfection. Staff were friendly and professional and the store was clean and organized

I don’t know if the workers were just having a bad day but it was a very bad day. The workers were rolling their eyes when a customer was trying to decide what they wanted and then when they did decide, the employee made the absolute worst cold stone creation I have ever witnessed. It was not mixed at all. Customer service skills on the employee end needs to be looked at big time or business will decrease tremendously, I guarantee it. People are not blind, we do business with people they like, and these young ladies last night were not likable.

I love Cold Stone. One of my most favorite ice cream spots to go to. However, we are currently in a day and age where an update on serving procedures is required. To avoid transmission of germs and what not. On the last 2 visits of mine to this location, I noticed an employee who does not wear gloves while preparing the ice cream. The other employees do, thankfully, but not him and I can’t help but think it’s off putting. Because sure the other employees are wearing their gloves when scooping out the ice cream and what not, but his bare hands are going in there too, hopping from one to the other... probably should’ve spoken to the manager about this but honestly don’t have the mind set/energy to even bother. Instead I’ll just be mildly-disappointed and avoid going to this location

A trip to enjoy the ice cream for family of 5 that turn into charging double what was paid for. The receipt was correct but checking the bank account showing EXTRA charge $$$. Then called only to get attitude to get a refund that was well deserved! I had to go back to the store to receive the refund because they refused to refund the the over charge fees. !!!Horrible customer service!!! Expensive experience with unneeded rudeness.