Blasdell Pizza

First of all this restaurant is the most dirtiest restaurant in all of WNY. As soon as you walk in you can feel the grease underneath your shoes. Has the owner ever heard of degreaser?? Or how about soap?? You put it in a bucket of water before you mop. Omg, it’s so beyond gross you can even feel the coating of grease on the tables. Please don’t use the restroom for you will definitely lose your appetite. There was urine all over the floor and it looked like it hasn’t been cleaned in months. I could just imagine what condition the back of the house is in. The walk-in coolers I’m sure are as nasty as the rest of the building is. It’s amazing how the Health Department hasn’t shut the place down for its downright disgusting!!!!!!!! With all that being said the quality of food and the wait for it today was ridiculous. I brought my 8 year old son in for dinner. We ordered at 5:30 pm. Two mini steak subs with some French fries. We received our food at 6pm. That’s a long time to wait especially with a hungry child. Fries were over cooked and cold. The mini subs were also cold and we’re poorly made( barely any meat on them)? What a joke!! They charged me $30.45!! I was furious. I went to the counter and asked for a refund. The “manager” gave me the refund and apologized with a smirk on her face. I asked her why is she smiling?? She replied I wasn’t smiling when she actually was. Just horrible customer service. Horrible. It’s just a shame that they don’t seem to care. Well I am one who has never written a bad review in my life but with what happened today I was compelled to do so. If you are the owner reading this you should take it seriously and really buy some degreaser and properly clean the place. Your prices are outrageous especially when the quality isn’t there and your customer service skills needs major improvement!! You won’t ever see me in there again!

Completely un-welcoming to people with disabilities. Had my service dog with me & I got berated for having my service dog even after I told them that he is a service dog. Then the manager came out & did nothing but make excuses why the staff member was right for doing as she did. HORRIBLY traumatizing experience, will never go back!!

I called with a very simple order…a bacon cheeseburger and fries. The gentleman on the phone asked if I wanted a sub. I said no just a bacon cheeseburger and fries. He said ok so the sub. I said no a burger and fries. He says “so just to clarify you want a bacon cheeseburger sub”? After 1 min and 32 seconds of trying to explain I just literally wanted a burger and fries I grew frustrated and just said never mind. I live one street away so I started to just go there and order in person. But then I thought if this guy cant distinguish a sub from a burger, this may not be a good idea. If you notice its always empty. And this kind of service is why. Maybe a comprehension test or something of the sort would be appropriate. Theres no way I would own a business and not make sure my employees were on top of things. I never leave reviews but I don’t care how close or convenient it is, I’d rather lick Seneca Street before having such a difficult conversation again. I called another place on Seneca right after and the young lady understood just fine.

Have family in from Alabama and all they wanted was some good buffalo wings. Just ordered a bucket of wings for $94.91, half mild half plain, 4 mild sauce, Xtra celery and blue cheese. We got a bucket of wings, no mild sauce all plain a cup of butter blue cheese and carrots. Wings were good with our own sauce but the management was arguing with us and didn't do anything to correct their mistake. They said we could pick up 4 mild sauce. On top of that door dash delivered to the house next door.

Ordered pizza and wings online upon arrival the wings were ready the pizza was not. The wings were cold as if they were sitting there for a while and not how I ordered them. I told the girl at the counter and I was ignored. Another 10 minutes later I get my pizza which was mediocre at best. No kind of customer service and no one was in the front of the store. Will not buy from there again. The lack of personnel at the front caused them to lose another patrons order due to them leaving menu items on the counter unattended and someone came in and helped themselves to someone else’s order