Panera Bread

The new Baja Grain Bowl was AMAZING! I didn't get the Greek Yogurt that comes with it though. I'm not a fan and didn't want to ruin the rest of the bowl. I definitely recommend. On the other hand, I got the new 10 Veggie Soup. Not bad, but nothing special. What bothered me most, was the two dirty spoons I got with my food. I'm not one to complain, so I just grabbed two plastic spoons. And I've also worked in the restaurant biz before, I know they were probably cleaned in a giant washer.. but you could at least do quick spot checks.🤷🏻‍♀️

I work at Rush Copley and we order from Panera every week. Today we ordered a bunch of soups and salads and we didnt receive any plasticware. When I called the Yorkville, IL location where it came from the lady that answered literally said "what do you want me to do about it". After I asked what usually happens in this situation - she said "I cant help you" and hung up on me. While I understand things happen and things get forgotten, the unbelievable rudeness that I received was ridiculous. I will let everyone I know that I come in contact with to never order from that location again. I only wish I knew the obnoxious ladys name!

We had to wait over five mins to even be served at the counter! Or actually to even be acknowledged! The heavy set older woman, who appeared to be the manager walked past us as if we even didn't exist! NO Hello , NO "Hi , we will be with you in a moment " Nothing at all !! After a very young man finally acknowledged us by saying "we will be with you in a moment " it was another 3 min wait ! That's crazy !! After getting "order" completed , we going to get soft drinks and the older heavy set woman (manager?)again was rude 😑 and cut us off from our drinks! She came from the back of the store and did not say excuse me or anything. She seem to be more worried about curbside orders then in store orders There were 5 employees and 1 Brista and the older heavy set woman barking out orders! WE spent $38 dollars in this Panera Bread and was treated with disrespect and rudeness which IS TOTALLY Unacceptable to Me !! Why do I have to wait long times to give you My Money ! There coffee is kinda good but way overpriced! And so are the sides and pastries ! If I need to spend that kind of Money! I Expect at least some QUALITY CUSOMER SERVICE ! The older heavy set Manger or supervisor should be required to go through some refresher courses on how to be kind , inviting and warm to Panera customers ! I would not recommend 😐 this Yorkville Panera Bread or actually any Panera for that matter ...its kinda jist All right coffee and its way too expensive 2 me . I don't wanna have to wait long times or in long lines to give them My Hard Earned money for a product that is just okay ! THE ONLY GOOD Thing was " KIM" Who called out our order ...she had great Customer service skills in which she showed in her interactions with me as a paying customer ! She is to be commended for that in my opinion !