Jimmy John's

I wanted to share the great experience that my sister and I had at the sub shop managed by Desmond Wilson. It has been a long time since I had a good sub in a place that was so clean I was shocked. Desmond was just a pleasure and made us feel at home. Not only will I be back but I will come with my husband and family. It sure is nice to have a gentleman help us to understand the menu and help with the app on our phone. Hope he stays here because it is right around the corner from us.

Great customer Service. I struggled with the new menu changes. Instead of getting the Vito with double meat and cheese, the cashier suggested I get the Spicy Wast Coast Italian without the spicy. He was very patient with me. This guy is in the right job. The sub was well made and delicious, EXACTLY how I wanted it. This location even has Dr Pepper.

I have never written a bad review as bad as this. After waiting for over an hour for delivery of our order, we called. Ok delivery is delayed, understandable. We’re told it’s out for delivery .. an hour later we call a second time. It’s still waiting on the counter waiting for delivery (???) wait, weren’t we told it was “out for delivery”! Ok, enough, I’ll walk the three hundred yards to pick it up. (our host is 90yo, hence the delivery) yes there was our order sitting on the counter, two sandwiches instead of the three we ordered. “NO” offer to return the delivery charge of $6 for the two sandwiches. Only thing offered was a very sarcastic “thank you” It’s not so much the two hour delay that was irritating, it’s the first lie of “it’ll be there shortly, it’s out for delivery. Unacceptable Buyer beware

Walked in today, a man and women are inside. I say hello and the guy says nothing. I say hi again and he stares and puts 2 fingers up and says nothing. I start looking at menu and he finally speaks but is looking at the food and still no smile or anything. I tell him my order. He rings it up and says anything else. No thank u. What an unfriendly experience. 2:20pm. Desmond was the order taker. 7750 Okeechobee blvd in west palm beach fl. Get ppl who want to be more friendly and are actually polite to ur customers.

The very first thing I noticed when I walked into this restaurants is the smile on the employees face. Jimmy John's is not my normal stop but I was in the area and I wanted a sub. I wasn't quite sure how the menu went so the employee was very patient with me. The atmosphere was quite pleasant and the food was okay. I guess I like my bread softer than what Jimmy John had to offer. So in short, the meal wasn't bad however it wasn't great either. Not to mention it was a bit pricey for my budget.