Red Robin Gourmet Burgers

Sam, I believe her name was, was a Rockstar! She was on top of it at every step of the experience. Again, my favorite thing about any experience is the customer service aspect and she nailed it. She was personable and attentive. She anticipated needs and met them. I got a Southern something or another burger and it was great as well. I also liked both the garlic and the sweet potato fries. 🤤 My friend got the impossible burger and said it's her favorite so far. She also really loved Sam's service. The place itself was clean and nice. FYI, when we went the waits were pretty long. If you end up with server like Sam though, it's worth the wait.

FILTHY!!! HORRIBLE! I don’t think a window has been cleaned in that place all month. Every single window has some kind of a finger print, the walls have fingerprints all over them, the kitchen from where we are sitting is filthy!!! Our seat wasn’t clean when we got here, I could go on and on. They say they are “short staffed” but have 4 girls rolling silverware and what looks to be two managers walking around. Not to be a Karen but geesh, get two of those girls rolling silverware to help clean the place up. I’m super grossed out and won’t be coming back.

This location serves great food but it honestly seems as if they aren’t interested in a dine-in business model any longer. Wait times are never less than 45 minutes; while you wait you watch potential customer after customer leaves because of the wait. There is frequently only one server on staff. I understand staffing shortages but other chains in the area manage. It just really seems like this location would prefer a take-out business model. No complains on the staff, they’ve always been polite and professional.

Should have been 5 stars except for a little snafu at the beginning. In getting us seated the restaurant being fairly empty late afternoon the hostess tried to seat us at a awkward table that all the kitchen traffic had to pass and part of this table is exposed to the kitchen. The dining room vas almost empty and we asked to find another table upon which she smirked asked why won’t this work. We were given 1 menu for a party of 2 which they rectified. The restaurant was clean the service from that point forward was good. The food was tasty. Will post picture of the unusual table. Would recommend.

In my opinion Red Robin has been one of the most consistent burger and fry joints around for years and years. However today is probably the last time I will ever visit this location. We ordered a two burgers and chicken sandwich. The burgers were small and overcooked. The chicken sandwich didn’t come out until we were ready to leave and I just had them box it to go. The chicken sandwich was also very underwhelming. It just seems like prices are going up and food quality is going down. At almost $15 for a sandwich and fries there are much better options. I will say our server was fantastic and attentive which is the only reason I gave this review 3 stars.