Chipotle Mexican Grill

What has happened to this location? It used to be first rate, but we've had so many issues for the past few months. They've lost our app order. We had to prove it by showing the app. Everything has gotten dirtier and there is no customer service. Tonight, they never acknowledged our presence. With about 6 employees, we waited over 10 minutes without them even looking our way. They were only working on the to-go orders. We usually eat here once or twice a week, but I think we are done. It's just unacceptable. So disappointed.

Every single table in the restaurant was covered in food waste. The tables outside had ants all over them. The steak was cold and chewy, to the point that the cheese on my wife’s burrito bowl would not even melt after sitting for several minutes. Will not be coming back to this Chipotle location. I will note that there were plenty of staff there (about 10 people) to take care of cleanliness, there was just no one doing anything about it.

This chipotle is very mismanaged. I have been to this location on one occasion where the business was open, but there was zero employees within the facility even a cop was confused on what was going on. There has been many times that they have been out of certain drinks like coke, Coke Zero, and etc. The main complaint is the ice machine it has been out for over a month with no attempt from the company to fix it or provide ice to the customers. I’ve never had any problems with the food or the employees. It’s just the lack of keeping up with maintenance is obvious and annoying.

Terribly rude employees and manager!!! While making my sons 3 tacos they are not consistent w how much they put on each taco. 1 had 2 pieces of chicken, one had 5, the other had 3. The beans were disproportionate on each one as well. When we asked the girl behind the counter do you not 'ale then the same, One taco only had two pieces of chicken. She says when he gets it he can move them around. That is asinine!!! So once the cheese the beans the sour cream and everything's on there he supposed to move them around? Good grief you're the one making the food you should make it correctly. So when I asked to speak with a manager she rolled her eyes at me. The manager rolled her eyes at me after I told her or asked her did they not have a policy and making them all consistent. She said, we just try to. No promises. . After that the rest of our family decided not to purchase anything. We had seven in total. And just purchased one set of tacos. Which we probably should've refused buy.

Miranda is a gift to your organization & should be recognized. I personally witnessed a line of customers to the door and she single handedly kept the energy up & very efficiently continued to care for clients which helped the flow of the line. I can only imagine what the wait time would be if everyone else working had shared her positivity & motivation to serve the customers with a “see a need, meet a need” attitude. As we all know, that’s a hard trait to find now a days. She should be recognized for her commitment to excellence. I personally give her 5 stars but 4 stars is what I am giving bc of our experience with the rest of the team

Food is always delicious! Employee was checking temps on all foods and recording info last time I went. That’s good to see. The dining room has been messy every time I go in. Every single table was dirty. The floor was a crumby mess. But I always get it to-go, so no big...as long as that’s not a sign of the kitchen cleanliness.

Always get a bowl and it last atleast 2+ meals. I never get their chips, I would rather save $2 and use mine at home. It's good fresh and I eat it cold later as a chip topper. I literally haven't found anything I don't like there. I usually get the chicken, brown cilantro rice, and pinto beans AND black beans, the corn. Plus everything in-between