Yc's Mongolian Grill

It's hard to find good customer service nowadays in my personal opinion. Ben the manager working the front. Greeted me Politely and with a big smile,great energy. All of the staff working had amazing customer service and very hard working! Food was hot and tasty. definitely coming back to try a different " make your own bowl " combo. Entree,drink ,dessert, everything included into one price.🔥

Absolutely the best service and staff. Manager tonight was epic!!! I completely forgot to get the card for my allergy, and one of the employees helped make sure my food was safe. The gentleman cooking, scrubbed down the grill and washed his hands. So so thankful. My meal was excellent. First time at this location, and I would definitely return. Thank you!!!

AMAZING!!! The best time my family and i had together! Our first time here and it was just perfect the staff was super attentive in our needs and making sure everything was great. Since it was our first time they even gave us a special treat of ice cream! What an amazing customer service Daisy and Ben were TOP notch!! Best of the best thank you for giving us such a great experience! 😁

So I am meeting a friend and her aunt and uncle for dinner here. When I walk in the door I am greeted by a very sweet young lady with a big smile. Her name is, Krystiana and I tell her that I have three other people coming to meet me but I need a favor from her. She says no problem how can I help you? I told her I am going to pay the bill right now and when my guests arrive I want her to ask if we have a AAA card and tell them that the meal is free with AAA discount. She says "I'm on it no problem" I go back out to my vehicle because I had got there early, well as I am on my phone not paying attention the three of them roll in and I get a phone call asking where am I? So of course I'm nervous that she has already asked them the question and my great joke will be compromised. Well I was absolutely dead wrong, as I walked in the door Uncle Dave he was going to pull one over and pay for the meal. She asked what we would like and we tell her for large bowls. She says no problem, then asked if we by chance were AAA customers? I said yes I am, as they all looked at each other I began to thumb through my phone and read off my account number and tell her my name that is associated with it. She then tap the computer screen just like we had rehearsed prior and says oh I have you right here sir, as Uncle Dave is standing there with his card she says it looks like your AAA discount you have for free meals tonight! At that point they all look at me as I am saying how great that is. Instantly they knew it was a ruse 😂 this young lady couldn't have pulled off a better job and helping me and they all talked about how great she did and even tap the computer screen they were shocked! We all laughed and said thank you to her so much especially me! Here's where it gets even better, her manager, Ben stopped by the table and asked how things were going and we told him the story. He said how great that was and he appreciates her extra effort, we all agreed. He then said if we were on Google or Yelp he would love a review and of course I already was ahead of them on that. The part that makes that so great is most managers don't even recognize employees that go above and beyond let alone ask for the customer to let other people know how great the service was. There is an old saying that says, "attitude reflects leadership" that could not be more true than in this instance! I absolutely love it when everyone understands the assignment, that extends to the customer and everyone else involved! Thank you folks for a wonderful experience!

My wife and I have always loved coming to YCs because of the food, but today the manager, I believe his name is Ben, made today's experience awesome. Real tentative towards me and my family. Went above and beyond with how he treated us and made us feel! If every restaurant had a Ben in their establishment it would thrive!