Wendy's

Terrible drive thru service; go to another Wendy’s. The individual taking the order on the drive thru was professional but the individual handling the food out the window was not personable, rude and dirty. Touching all kinds of food, and sloppy filling the drinks. I don’t want your fingers in my cup. As I waited for my food she is at the window swearing curse words and laughing. Then she hands me the wrong order as I mention to her my order isn’t complete she gives me an unnecessary hard time. I ask to speak to a manager or supervisor because I’m not getting anything for free; I paid for my order. Manager or supervisor Michael if that’s even his name was clearly not in charge as he took directions from the girl in the window. Why have a manager or supervisor who is looking for direction as to what to do or say. Mistakes can happen at any moment but please hire people who are capable at doing their job or the very least running a productive team. It’s a shame you can’t even get it right at a Wendy’s drive thru.

This is without a doubt the worst experience I’ve had in the over 40 years I’ve been a Wendy’s customer. After waiting 25-30 min inside They got my order incorrect. When I brought up to counter to ask for redress, the counter clerk told me I was wrong. (?) she remain me the burger as I asked for and I asked the counter person to open because the hostility shown by the Expiditer. There was a thumbprint in the burger. I ask to see the manager, whom was less the five feet away from the whole exchange, she came over and told me I again was wrong and being unreasonable. She asked what wrong and I ask for a corrected burger…. She looked at the half exposed burger and said “that’s exactly what this i”..I tried to explain that my order was specific and I need that way She then Spoke over me and told me that they were a fast food restaurant and I was expecting too much…. I’m not a “Karen” nor do I believe the Customer always right….but I’ll never eat here again.

PLEASE DO NOT EVEN WASTE YOUR TIME AT THIS PATHETIC EXCUSE FOR A WENDY’S. The absolute worst Wendy’s on Staten Island. I’ve given this place chance after chance but every time the experience is horrendous. Some of the worst trained employees I’ve ever encountered in my life. Please avoid this location like the plague, there is a 100% guarantee you will be disappointed and your order will be incorrect. Overall this place sucks! save your money.

Line at the drive thru was pretty long but they did move it along fast. Some people actually got out of their cars but I noticed that took longer than if they would've just stood in their cars. Food was hot and fresh. They did forget an item but as soon as I entered they remedied the issue. I would've preferred not to have to go in cause it defeats the purpose of a drive thru.