Big Town Hero

This afternoon at about 3:15 pm, I picked up a large Rueben sandwich on white bread to split with my wife at home. When I got home and unwrapped the sandwich - it was disappointing. For the $9.40 (plus $2.00 tip - given when I ordered), total of $11.40, this sandwich lacked enough filling contents, specially in pastrami and sauerkraut. The young people staffing the restaurant at the time seemed to be more engaged in their personal conversations than getting orders out in a timely manner, too. Back to Jimmy John's next time. Please try to improve.

I remember big town hero, years ago in Anderson, California at the factory outlets, and I was so excited I found them. Then a short time later, it left Anderson. Now I'm here in Eugene, Oregon, and found out there was one here!! The place was very clean, and the workers were very nice and welcoming. My friend and I were the only 2 customers. The bread was just as I remembered. So soft and fluffy. I deffinately would choose this sub place over most others.

I asked for a toasted turkey, bacon, avocado on wheat to go. It was not toasted and it was not on wheat bread, pretty sure it was onion. I got overcharged, not sure why. The quality and the presentation of the food is not that great either Needless to say I will never eat there again. I don't know why it's so hard to give people what they ask for, it was a simple sandwich so I'm not sure why they couldn't get it right

Price: $ | Atmosphere: quiet | Accessibility: Excellent | Parking: free lot This particular location was staffed by one person working the back making sandwiches and the front taking orders. I came in between lunch and dinner and ordered one item that required no heating and waited 30 minutes to receive it. In the meantime 2 people walked out without ordering and there were two parties waiting for their to go orders. The food is mediocre at best and you can get a sub sandwich from anywhere. The reason most people pick this type of food is because it’s supposed to be quick and easy. The only thing that was good is my order was correct. I had to ask how much longer it would be and I didn’t get anything like a “thanks for waiting” or “sorry it took so long”. I used up my entire lunch hour on this place and didn’t have time to eat. I will not ever be coming back.

Be aware! They use normal size toothpicks to hold the bigger sandwiches. Got a sandwich to go and took a bite and the tooth pick stabbed the top of my mouth. The toothpick was hidden in the sandwhich. Wish they either used bigger toothpicks where you can see it sticking out from the top or use something else that can be seen better!!