Cold Stone Creamery

So…… we drove all across town for great ice cream and they were out of cake batter or too lazy to get it out. Had to ask for a napkin. The guy gave me a torn piece of a bathroom white Pepe towel you wipe you hands on. It was at the end of the roll so me and my husband shared a small square. Tables were filthy. Another customer asked for their table to be cleaned. He cleaned that one but walked past the other 3 that were ddirty. The shades have old ice cream all over them. Looks like nothing has been sanitized or cleaned ever. Wow. This used to be a higher end nice ice cream shop. Well it’s ran down hill just like everything else in the capital. What a shame. Corporate.needs to close it.

The staff did not even know their own menu. The worker started making a signature ice cream dish, but had to keep looking at the menu to see what goes into the dish. Then half way through, the worker realized that they did not have all the ingredients. We had to choose another item, but it was not what we wanted. Along with that, the workers did not wear gloves and the person making the ice cream picked something out of his hair and continued making the ice cream. Thank goodness he was not making my ice cream, but someone else’s. Will not be returning.

I made the trip to cold stone tonight and was just a bit taken back. There were 4 workers. 3 doing front line and one in the back doing prep/dishes. There was a long line of people including the three in my party. Of the three front line workers, only one seemed to know what was even going on. The other two performed as if it was their first day. Asking several times what we wanted. Making it wrong the first time. We were polite and reminded him that the item we ordered had two more ingredients in it and needed to be in a waffle bowl. Another member of my party requested a strawberry banana smoothie. The worker then proceeded to scoop strawberry ice cream into a blender, add ice then pour into a cup. It was barely half way full, watery and just not what we ordered. He put it up on the counter and asked us to taste it to see if it was okay. It obviously wasn’t. The worker that seemed to know what he was doing stepped in and remade it for us. There was just so much disorganization and questioning of simple things I just don’t know what to say besides I hope they do some more training with these employees. I shouldn’t have to prompt a worker as to what goes into one of the main menu items.

I'm standing in here with a long line of customers. There is one guy taking the orders for the customers in line. However, he is slow and worried more about what is going on around him than actually filling the orders timely. There is a girl working who appears to be filling online orders. She is quicker but had to stop working to take a personal phone call. Then there is a third male working that comes from the back periodically to stand and talk to the other workers!! WTH is wrong with these establishments??!! This is unsatisfactory customer service!!