Ben & Jerry's

Poor representation of Ben and Jerry's. Ordered a banana split and when the staff handed it to us, she said they do not have any fruit toppings. Over $9.00 for a banana split that has minimal Ice cream and is mostly whipped cream and banana. Our family stopped in after spending a fun day at Riverfront Park on Mother's day. Not what we expected, very disappointed. We don't blame the staff, they are working extremely hard and doing their best.

The staff here was very friendly and patient! My wife and I got Cherry Garcia, Chewy Chocolate Cookie and the Half Baked in a large waffle cone. It was a perfect size for 2 and the ice-cream was a good consistency and didn't melt too fast. I would recommend this place for anyone looking to get some qaulity ice-cream and just walk around the mall. They have a huge variety of flavors and different options to choose from. I have not tried the smoothies but they do have them and they look very good.

The scoop the server put on my 5 year old’s cone wasn’t even packed down into the cone, not one little bit. I noticed it as she went to take her first lick, ice cream falls off, luckily I catch it though. I’m standing in front of the server, holding the scoop of ice cream in my hand that she just put on, she doesn’t apologize, she doesn’t offer a new scoop, she says “I can get you a bowl if she can’t eat off the cone”. I don’t know if you remember being 5, but it’s ice cream, not rocket science. My 5 year old is perfectly capable of eating ice cream from a cone, and could probably scoop it better than the lady who is paid to do so. Pathetic customer service, especially for the $6 I spent per single scoop of ice cream on a kids waffle cone. Will not return, ice cream is sub par and the staff tip the scales into full blown “don’t deserve my money” territory.

Customer service is sub par. They are nice but way too many mistakes in ringing up orders. They refunded the issue to my sons card but it was so confusing and not a good experience really for either of our transactions. It seems like they need better communication between coworkers or some way of knowing when people have already paid it was like chaos back there unfortunately.

*Edit* I am changing my overall review of the location because even though the issue with the cake was valid, it was addressed so quickly and professionally by the owner. I can tell that you take pride in your work and ownership in what happens in your store. Thank you for taking this as a training opportunity, that gives me faith that either this was a one off situation, or that a procedure will be put in place to keep it from happening again. Thank you! A couple of weeks ago I picked up an ice cream cake for a coworker's birthday. I had a dinner tonight and was in charge of bringing dessert so I went back for another cake. I could help but notice the same exact cakes from weeks prior were still in the case being sold. I asked the two girls working what the shelf life of these were or if they were rotated out at all.. their answer was no, they stay in the case until sold which could be a very long time. I'm not a dramatic person, but this cake was disgusting. I took a picture of the collection of dust on the top layer of frosting. We tried to scrape off the frosting and get to the ice cream inside of the cake but that was crumbled and dried out too. I would love to share the photos I took so that someone can see the impact that leaving cakes in the case forever has. Please let me know if you are interested in seeing for yourself. The girls on shift are always great and personable, and the fresh products you offer are great, but please consider updating your process to keep the cakes fresh, safe and CLEAN.