Taco Bell

Top service and food! (New 5 stars) we just drove to 2 taco bells in Albany and one was closed 2 hours early and the other had a system outage. My wife is 9 months pregnant and needed taco bell. This location was our last chance and the staff delivered! The food is so good and everything was very Fresh! Thanks again! And all the employees deserve recognition for they're incredible work.

I'm Doing Grubhub, the girl at the driver thru window asked me to call the customer I'm picking up for him for an item not available and to choose other one, called him no response I turned around ( to not waste their time and cars behind me :) I called GrubHub to let them know I need to go with other order because he not answering , told me to hold then finally they got him confirming me what he go with, came back confirmed them the order with new item, at the window she goes“ you have to turn around again the order is not ready yet “ after more than 15 minutes line waiting , I went to the parking lot give them extra time to make sure the order is ready!!, I get back again there was a long line in wait again , I skipped the speaker order system because thought no need to tell the story again also guys I'm here for more than 30 minutes! ( that's almost 3-4 order I skipped )!! And I'm not used to work at night usually, specially with drive thru pick up, I do pick up store Frequently , when I arrived the window someone came with anger face said we don't have order here ! Sorry!! Seriously, I was like shocked! I goes what hey I got order here to pick up “showed him my order details in my phone “and I been turning around couple times man! I told him to call Grubhub to let them know to cancel the order he said No you call them sorry “slam the window!! The girl was behind him watching not even doing anything's , I report that for GrubHub but I'm sure 100% nothing will happen so far, I will never do delivery again with this restaurant location, also never recommend to anyone, let's say I'm wrong with skipping the speaker okay, they don't have to deal with delivery guy helping the Business this way! Right? .. next couple days friend of mine order from there he was complaining about drive-thru treating from the same guys !

Staff at this location are very unprofessional and do not seem interested in helping your customers. I had to wait over 10 minutes for an online order that they said they didn’t have but then the woman proceeds to come around the corner with it after someone already spoke to me 10 minutes prior stating if they had to order. Specifically the older woman at the front counter with a ponytail who was working the front register threw her hands around and made it seem like I was inconveniencing her. She is getting paid to be there so please train your staff on customer service because it’s strongly lacking here.

This Taco Bell is the worst one. Every time I order food everything is messed up, food is always missing and looks that the manager agree with all this situation ,She don’t care. The food prep is very poor and food is mad cold. It’s Sadly because there’s some good staff working there! Poor management poor production 🤷🏻‍♀️