Burger King

I am a delivery driver who has a pick up order at this location. I have never seen such rude service. I realize it was the first of the month and a holiday weekend, and they were busy however when you have customers that are waiting and not being acknowledged then there is a problem. I waited 15 minutes and when given the order the girl rudely sat it on counter without so much as a word or look!!

Do Not GO HERE they Have Messed UP My Food THE Last 3 TIMES I’VE BEEN!!! RIDICULOUS!!! THEY HAVE THE WORST CUSTOMER SERVICE EVER!!! THEY WON’T REPLACE FOOD!! I WILL NEVER EVER GO TO THIS LOCATION EVER AGAIN!!!! THEY NEVER GAVE ME A RECEIPT THEY ARGUED THAT THEY DID! VERY DISSATISFIED! THEY CLEARLY NEED NEW MANAGEMENT!!! I ORDERED ACH’KING WITH CHEESE MAYO AND LETTUCE AND A LARGE FRY THEY BOTH WAS ICE COLD !!! NEVER AGAIN !!!

I ordered a Whopper with cheese, no lettuce or pickle and eventually threw the top of the bun away and gave the rest to my dogs.This was a sloppy mess overflowing with some kind of slop dressing; this was pitiful. Last time for me. The girl of color had a sorrowful face delivering this tradegedy, poor thing not happy there

Food was warm and it poorly wrapped in the sandwich paper. Whopper was half covered and the lettuce and mayo had got on my hands and the inside of the bag. Annoying and messy. Plus the beverages had hardly any ice in them and they to were kind of warm and hard to handle due to cup bending at top. Seems like no matter where you are, whenever it be night or day... All BKs are very consistent in being rundown, poorly managed, dirty, non swept, missing lighting in sign or store and being understaffed. It's a real close race between them and KFC for worst resteraunts for appearance and cleanliness.

This place is so unsanitary and has a bad habit of keeping their doors locked, which might actually be a good thing considering what I found in my food. Who knows what the inside looks like. What I found in my sandwich was a bug that appeared to be a roach. There was definitely some kind of bug cooked into the sandwich, I know for a fact because a few of its legs were sticking out of the side so I pulled it out and it appeared that the body was deep fried but the legs were not! It looked just like a walking piece of food. I don't know how this is possible, but this place really shouldn't be allowed to operate or they should at least hire cooks who actually pay attention to their food!

This Richmond, Ky Burger King has gone down hill fast. Employyes and Management did not know about a new Chicken sandwich on their own menu. Then failed to put bacon on my dpuble bacon cheeseburger so they opted to give me a box of old cold greased over bacon.... I dont blame the employee. .I blame management.