Starbucks

Okay. This is a tough place to review… simply because the barista’s are always great- as well as customer service!! BUT the scheduling manager obviously has no idea what they’re doing. AT ALL. The line is always wrapped around the building to the point where cars have to line up on the street. On top of being extremely slow… but that’s probably because there’s never usually more than 4 people working. (That’s not good) Such great service with kind employees.. but such terrible wait times. And with all that being said- the inside is NEVER open. i don’t usually complain because i’ve worked in fast food service and coffee shops myself and i know people can only work as fast as they can work. But I believe it’s apparent that the baristas aren’t the issue here. There’s obviously a very big manager issue at this store and if they don’t fix it i have a very big feeling this starbucks will begin to lose much of its regular business. Which sucks because it could be in BOOMING business if it were correctly staffed, being as it’s located RIGHT off of i-75 but it is what it is ya know. /:

If I could give 0 I would. This was the worst experience at a Starbucks I’ve ever received. Mobile ordered and it wasn’t ready so sat for an additional 20 minutes. Went to the counter to asked for the status of the order and proceeded to wait another 10 minutes. Was told that we would have it remade immediately. After a full 30 minute wait for 1 drink and 2 sandwiches I asked for a full refund. The woman who had “2020 best performance” on her apron must have taken it from someone else because she could not have cared less about how long we waited. She didn’t even apologize and walked away from the counter before we could even say anything else. Don’t waste your time or money on these people. They simply don’t care.

I stopped by to grab a coffee and let my puppies have a potty break. Very fast service. Everyone was in the zone. They were managing a full drive thru and multiple pick up orders with poise. The bathrooms were all family and pleasantly clean. They even had a board dedicated to showcasing their doggy customers which I absolutely loved. Would stop here again!

I have never had an experience like this one at any Starbucks that I have had at this one. I ordered my two drinks ahead of time and it said it would be 12 minutes tops. I went inside because the inside is usually quicker. Turns out that I should have stayed in the drive through because I would have been served twice with how many of them were taken care of while everyone inside was taken care of after them. It took over 30 minutes for two simple drinks.