Sweetgreen

Thus was my 3rd times going to this location. Their customers service went from so so to worse. I cant blame the staffs because the manager acted the same way. Anyway. The last time i was there, i got my order ready to paid. The cashier who just finished with other customer supposed to ring my order as well. But he/she keeps talking to the customer about perfume and make up while i was standing there waiting yo paid. Eventually, they exchanged phone numbers and the cashier as the customer to meet up. When they’re all done . The cashier just stands there like i wasn’t there at all. The guy at the other end was helping other customer, told him to ring my order, he stood there and just look at me. So i look at him/her too . Again, nothing happened. At one point, one of the lady from the kitchen came out with a clipboard. I would think she was a supervisor or someone in charge didn’t say or do anything. The other guy raised his voice a little louder and said, ring his order. Again he/she look at me, nothing happened, so the other guy finished the order and came over said to the cashier “come on man ring his order “ and he/she look at me again, and said to the guy “I didn’t know it was his order “ no apology or nothing. He/she just said to me “insert your card”. This is my last time going to this location. The one in Dedham way better. I hope the owners read this and do something about the staff. The staffs don’t seem to care about their customers.

I always eat here and always regret it after I leave. Food is good but their staff is very rude. And disgusting , they charged me for extra topping and when I said that is a mistake she took my salad removed the lid , with her bare hands (NO GLOVES AFTER SHE was just running the cash register) she did wash her hands. As soon as I seen her open my Salad I took it back and just paid for extra. She told me her name was Victoria(not sure if that is the truth or not) but just nasty wear gloves especially during this pandemic time. Very unhygienic and dangerous.

I have had nothing but problems with this location. I have received browning wilted ingredients, another persons item entirely (but it had my name on it), my order has been incorrect 9/10 times and one time I even received BUGS IN MY FOOD! I have reported this to headquarters TWICE and they assure me that they’ll retrain the staff but clearly haven’t. I’m certain they said it just to appease me. Seeing as how ordering from here, your ingredients are printed word for word on a slip and ordering in person is set up like a cafeteria line, getting the wrong food is simply them not caring about providing even half decent service. Go to Wellesley instead honestly.