Jack In The Box

I'm recently new to the West side Modesto area, I am former service management, that being said I will be reporting this order to the corporate because I'll order a strawberry milkshake with no whipped cream and a whipped cream was literally scooped off right in front of me. Not only that the the person at the window was beyond rude and did not take the order correctly and when I found out that food was missing not only food missing but the busted bag as well she was not willing to make it right. And at the end of the day when you're working in customer service is not about the customer being right it's all about regardless of what your position is when you're inside being paid to present a service it should be well done because you're getting paid for it that being said not only does management need to step up to the plate and do their job efficiently and correctly as far as changing the oil in the deep fryers the attitude definitely needs to be checked before clocking in to work cook the order should be more important as quality and efficiency then making the drive-thru times when literally there's no dining and yes I sure will be also contact in corporate and I will no longer ever eat at Jack in The box here in town off of Paradise.

I was dashing and go to pick up an order. Granted I understand that at almost 11 at night you may not have shakes available, I'm totally understanding. I give the girl the name over the speaker and she says ok go to the window. Keep in mind the drive thru is packed. I can wait. I call her over the speaker and I'm like hey in addition to picking up the order may I place an order. She says ok. I proceed to ask for 2 chocolate shakes and 2 straw... I'm cut off mind sentence she says oh I'm sorry the shake machine doesn't work. And I'm like ok well then does that mean the shake from the doordash I'm picking up isn't available? And she's like oh yea I meant to tell you that... then you hear mumble behind her and she's like oh sorry I guess the machine is working what would you like. And I'm like 2 chocolate shakes and 2 strawberry shakes. And she says ok a chocolate shake and a strawberry shake... I'm like no I want 2 chocolate shakes and 2 strawberry shakes... why on earth is the next words out of her mouth oh now that's just asking for too much now... seriously my 4 shakes are somehow an inconvenience to you. So I wait in line and once I get to the window guess what... the shake machine magically doesn't work anymore. I think someone's playing games and it's not funny.

I am a local, I have had difficulty everytime I go through the drive thru. I've been told the grill is down only drinks and fryer for tonight, or no cash only credit, bur tonight took the cake.I was told they where closed it was 6:50 PM JAN 15. I asked for manager and corporate office. She refused to give me any info (is that jack n box policy) when i got to the window, she turned.her back on me and ignored me. 1 hour later I called to speak the manager. (She denied being closed, and would not give me her name or corporate number). Wow hope someone reviews thi