El Pollo Loco

Food was decent. A little high priced for what you get. They messed up on our order missing one item then when we got the order fixed they forgot chips with the combo. They didn't seem like they really cared about anybody being there. Staff seemed a little bit frazzled and untrained. So they get two stars for decent food and clean restaurant but lost three stars for service attitude and consistency

So 5 stars cause food is always good. The drive through experience was very impersonal. They left an item off our order...the chips in our combo meal....the young lady at drive through was hard to understand and when asked to repeat herself she didnt. They didnt give me total till at the window either. Again food always quick hot and healthier than most fastfood chains.......so definitely get what you pay for. Coustomer service well I guess we dont pay for that and it does make a difference though.

Love the new pollo fit bowl served with savory cauliflower rice, yum! One of the only places I know where you can sub for meatless option without up charge. I also like that they use a variety of lettuces for salad and give you a creamy cilantro dressing or vinaigrette option. You have to remember to ask for any additional salsas thou otherwise you get none, one, or have to drive back. I did download their app and seem to provide a great selection of coupons, a free chips and guac, and a nice rewards system. I can always count on Pollo Loco for fit options, as long as I skip the chips and dips.

The last time I visited to El Pollo Loco was abysmal. (See my review El Polo Loco on Countryside Dr Turlock) Tonight was redemption. There street tacos were delicious and the service was excellent. We used a coupon to try their new street tacos plate. Two tacos with rice and beans. We got the Elote Taco and the Avocado taco. They were bomb! The rice and beans were a tasty side dish, after we doctored them with cilantro, lime, and salsa. Originally the rice was a skimpy amount (See picture) and as I was finishing at the salsa bar the young lady at the counter gave me an additional cup of rice. She identified the short coming and took the initiative to correct it. Great Job! There were several employees on shift (11) the facilities were as clean as to be expected. Negative: There was a dried piece of chicken under out table that appeared to have been there for some time though.