Pollo Tropical

I went to this restaurant, finalized my order and then they say only drive through or online. They didn’t help me out by taking my order instead insisted on getting the car around. I made my order online on the website and it didn’t have Apple Pay and I don’t want to add my card to an unsafe website. After arguing they put up this sign on the door in front.

A parking lot nightmare. Who TF designed this place. Always backed up to the street. Ordering in the mobile app doesn't make it easier as the chain still isn't up to the new standard of mobile ordering - order the food online and get what you actually ordered at a reasonable time. Better off going in and waiting in line. Still, that pollo value meal can't be beat. Near full redemption and will continue to return.

I have come plenty of times since this Pollo Tropical opened. I have seen it die a slow death. First, with a terribly small parking lot (what were they thinking); second with an even worse drive-thru that sometimes the line of cars is so long you are blocking traffic on Merrick Way; third, when you order drive-thru check your order (almost a dozen times you get no sauces with your food); and now lastly after my visit today to order pick-up - the order is not ready when they tell you in the confirmation (they actually don’t make it ahead of time even though you already paid for it - they wait until you ask for it and THEN they start making it) totally defeats the purpose of online ordering, don’t you think. The inside is dirty, messy and the staff is unfriendly. My drink also was given to me without any ice. There must be an ice shortage only at Pollo Tropical. Go to Chipotle!

Omg, 2nd time came here and food was not fresh. Bought 3 tropi chops 1 had a LIVE fly on it and the other had the beans spoiled smelling horrible. Had to drive back to get a refund on how frustrating I felt, skipped diner as it was getting late, didn't even get an apology, Manager just laughed with a coworker looking at me. Very disappointing service for a location in that bugee neighborhood.

This establishment by Coral Gables has a terrible habit of not caring for customers through drive-through multiple times I have waited more than 20 minutes for someone to attend me specifically right now it is 10 o’clock having multiple customers wait in line for more than 30 minutes for them to tell us there isn’t any more food? Terrible service and something needs to change in this establishment as soon as possible. Lack of Acknowledgment