Papa Johns Pizza

Horrible experience, delivery time was 32 minutes and after 45 minutes I called to remove tip and was told I couldn't but they could refund the whole order. I thought the manager was taking responsibility since my order had not arrived and it was in the driver's car for 30 minutes since the driver passed my house to make other deliveries even though I'm 3 minutes from the store. Then the driver never showed. Called back and the manager told me since I didn't want cold pizza she canceled it all. Then stated I could reorder and my refund would be 7 to 10 days. Never will i order from this location again and Marcos is on the way with pizza. New management needed is an understatement.

The driver not being able to find my house wasn’t as big of a deal as about a quarter of the cheese sticks I ordered not having cheese, I mean come on, that’s just bread at the point. Also I don’t know how it’s possible to have dough that isn’t fully cooked and still be burnt on the edges, but kudos to you Papa John’s you managed to find a way. The pizza I ordered for my wife was also burnt and none of the food was hot when it was delivered.

My experiences were great Before I was forced to order through a call center. It is insulting to the customer to be told that I am not important enough to order my pizza at the location itself. It feels incredibly impersonal to not be able to speak with the person that actually cares about my food. I figured out that I can press 5 and actually get through to the store and order my food(ensuring the order get taken correctly), but often they are confused and I am told they won't take my order and to press a different button next time!?. Papa John's, don't lose touch with what makes a customer feel important, we do pay you after all...