Firehouse Subs

Been a regular customer for 3 years, but really disappointed with my recent experience. I ordered a veggie sub and observed this ham/bacon stuff. I was expecting a simple sorry and getting a new one when I pointed the meat portion in a supposedly veggie sub. Instead they doubted me and said it was just tomato. But, if I insist, they would make a new one. Well, that might be the last that I order from them.

I was overcharged and got the wrong sandwich. When i got home the tiny sandwich only had lettuce and tomato on it for $8.65. When I went back to fix the order they still got it wrong it was a very simple order of salami, cheese, pickle. Total waste of time and money. It was clear the staff had no idea what they were doing

Ordered a sandwich and waited patiently since they were very busy and told me it would be a 15-20 min wait. After 25 min and seeing people that ordered after me get their food, I asked if my ticket was lost. They said, "okay," and walked away. After 50 min when people that ordered 30 min after me had finished their sandwiches and left, I again asked where my food was and got a bewildered look. Then was asked 3 times what my order was. They lost my ticket. No coupon, no free food, nothing. Late getting back to work because of them. Great way to treat a volunteer firefighter and veteran. Won't be returning. Go to Jimmy Johns or Subway.