Mcdonald's

Kelly the manager at this location is simply awesome and I think the other ladies name was Gloria that made sure we had our order and it was correct. I have to say this McDonald’s is probably the absolute best one I’ve ever been in. Clean bathrooms, clean lobby, everything about this location is amazing!

This was the worst experience I've had at this McDonald's ever. I asked for a drink mixed with Dr. Pepper and Orange Fanta. Without a thought, the drive thru individual replied very quickly that it was not allowed. Okay, so when I got to the window I asked about this and they said that they asked the manager about it before responding, but I don't think the reply had enough time to be an answer from a manager. So the manager came to the front after refusing to talk to me. The young man at the window was perfect. The manager was very rude and not like every manager at this location. This is the one McDonald's in Lexington that is absolutely superb when it comes to customer service, but not tonight. He eventually closed the window on me after I reminded him about covid and that I did not think it was within health guidelines to place his fingers inside of a cup to retrieve it. So to finalize this review, I am deeply sorry for the lack of customer service that this gentleman has and how bad it makes the location appear in this review. Just to add one more thing, as a leader at a restaurant that employs younger staff that start their hospitality careers looking up and following in the footsteps of their superior, he had one staff member that wanted to tell me that he was counting inventory and could not speak to customers. I feel that it is important to speak to every customer if time permits. For something as minor as a drink, this clearly got out of hand. Not to mention, we ended up with the wrong order. We ordered 4D and a 4B, but ended up with the same meals even though they were rung in correctly based on the receipt. Please consider all reviews and know that it is important to care about all customers. Thanks

I’ve been to several McDonald’s with this same issue. We pulled into the outside lane of the drive-thru and waited while two people had their orders taken in the inside lane and we weren’t even acknowledged. At that point we drove off to get lunch somewhere else. If you can’t manage two lanes, don’t have two! Really feel like McDonald’s has gotten so big, they have last touch with their customer.