Donatos Pizza

The lady at the register has no clue how to ring up meals. I told her I wanted a kids meal for my child and she said no one ever gets those so instead of charging me for the kids meal price for a small individual pizza with a fountain drink for $5.99, she charged me $6.98 for an individual pizza and $2.49 for a fountain drink. Oh, and she informed me that the prices on their menu are not correct. I said they need to get new menus then. So, she overcharged me for a drink at least I thought. I brought it to her attention. She got the manager and despite the fountain drink price of $2.49, they only adjusted the price by $1.49. I wanted to set them straight but was with a lot of people. They need to educate personnel to run the register appropriately. The manager needs to also check things clearly instead of brushing the customer off.

The pizza dough is frozen. When they are busy or later in the evening if they didn't get out enough dough to thaw normally, instead of "selling out" they try to microwave thaw the dough and it doesn't rise and these pizzas tastes terrible. If you are able to get one of their good pizzas, those are absolutely delicious...but you won't know which one you got untill you get it.

I haven't had Donatos in over 2 years. I'm in Lexington for work and saw a donatos close. I decided to place a take out order. My expectation from Donatos was to at least have cheese on each piece of pizza. Maybe Ohio Donatos is different from Kentucky Donatos. I took the pizza back inside and asked if this was how the pizza was supposed to look and the employee said the cheese pulls from the edges and this was normal. When I lived in Ohio I had Donatos often and there was cheese throughout the pizza. Waste of $15.00 and the pizza was not flavorful.

I've been delivering food for different apps for a few months during COVID and I can tell you there is no other restaurant that cares more about your satisfaction than this Donatos. They are great at what they do, very prompt and actually care about your food. I only wish they had a couple for those who deliver every once and a while! 5/5