Arby's

We went inside to eat thinking it would be a nice experience. Geez, we were so wrong. Ordered a chicken sandwich and the fish deluxe. Spent almost 20.00 and ended up throwing most of both sandwiches away. Both sandwiches were dripping with mayo, lettuce and threw on a small tomato. Yuck. The chicken still was pink and the fish was small with too much breading. I won’t even start in on the drink dispenser…. A terrible experience all in all.

We pulled up 15 min before they closed. Granted, they are out of some things and closing up - had a lovely interaction with the employees, they were really kind and understanding, but man the food order was all kinds of wrong. Missing toppings (which they were not out of) and seriously skimped on the meats. Felt pretty ripped off for what we payed. We did not get the meats.

We don't want to lie for you, Arby's. I've ordered and been asked to pull forward after paying. I said, "Why? There's no one behind me in the drive thru. I only ordered a single plain roast beef sandwich, slice it and put it on the bun." The cashier said something to the effect of: If I pull forward, it tells their system they completed my order in that time. I said that I'm not lying for you, give me my food when it is done and that will be the time I leave in your system. Sat there and waited at the window and no one ever pulled up behind me. Got my food from the window, it would have slowed their operation down to send an employee outside to car deliver my order and they would have had to go out in the summer heat. What a stupid policy to try to have your customers cheat your own system for/with you. Don't you know how long it takes to prepare your own food? I no longer order fries because they are generally always over cooked or burnt. They seem to be refried repeatedly, it's hard to taste anything resembling a potato when they are crisp all the way through or soggy with grease. You could make more money from each customer if the food was prepared correctly. Today I went there for a plain sandwich, assuming, perhaps naively, that roast beef on a bun is a safe fast food option. I get home and open up a wrong sandwich. I called and spoke with a guy and told him, he said swing by and we'll replace it. I asked if I needed to bring the wrong sandwich in and he said no, he asked for my name and said he'd look out for me. I immediately drive there and inform them of what happened in person. The "pull forward" employee asked if she could see the sandwich. I told her I was told I didn't need to bring it. She started to go remake it, then came back to ask what it was I ordered, after I'd explained on the phone and in person. I'm guessing at some point the experience will be bad enough to stop relying on Arby's as a quick sandwich option. Likely sooner rather than later. See attached photo of the beef n cheddar/wrong sandwich if you are still needing proof. I'm not trying to scam you out of a roast beef sandwich.

You should tell ppl you're out of bacon before someone orders and pays for something with bacon. Your night manager decided it was better to spring a "we ran out of bacon earlier, is that ok?" On me than to tell me when I was ordering. I would have ordered something else had I been informed before the made food was being handed to me already having paid. Very unprofessional.

Was drive through only & was immediately announced that she & her cook was the only ones on site & would be about 10mins if I wanted to wait. The wait was shorter than that but after getting home I fine my food was not made properly. I know places & people are doing their best, but there needs to be more training!