Subway

If I could give them a ZERO I would! The service here is horrible! I called to verify could I get my sandwich remade because it was wrong, at first it wasn’t a problem and then when I walked in there they told me I had to pay for another one after the miscommunication. They refused to remake me a new sandwich and I demand my money back. Horrible experience!

The store had a sign on the store that they were slammed and there could be a wait but be patient. Please no yelling at the employees as they were short-staffed because of covid. I entered and it was honestly the standard wait I am used to at other subways. I ordered my sandwich, and the gal that took my order cut the bread, then decided that the bread was not right and got another fresh one. She cut it and then asked me what was on the sandwich. I got the idea it might have been her first day. We both read the menu board together, and she asked if I wanted those items on the sandwich. She set it up, then to the toaster who took care of that. The next employee dressed it and the person at the register charged me and gave me the special on that sandwich. All and all, no one was frustrated with the wait, and it seemed to be a happy experience for all. I suspect they also had an uptick in traffic that day because they are next to the big covid testing site and those people have been waiting all day in lines.

If I could give 0 stars I would. The manager was highly unprofessional and unhelpful. I have the flu and placed an order. I get called by my DOOR DASH driver NOT Subway that they were out of bread. How you run a sandwich shop with no bread is beyond me, and how you do not let your customers know is even more ridiculous. Then, wouldn't refund my money, I have to call Door Dash. Yeah, mm okay. Lost my business forever that is for sure. Worst customer service that I have EVER had.