Mcdonald's

I went into the McDonald's at 224 Kalamazoo Ave Kalamazoo MI at 4:30pm today with a smile on my face & a great mood before leaving my feelings were hurt, I was totally unhappy & not at all satisfied. First the woman who took my order was extremely rude even after when I asked for ice since there was none in the machine the woman's attitude was disgusting & I still had to wait over 20 minutes for my children my nugget meal then when I got it it was cold so I asked for it to be fresh the teenages here just laughed then gave me fries that were in the cold batch one of the young girls said "that's why I hate honkies" I couldn't believe such cruelty especially when I pay my good earned money here at McDonald's I will NEVER come back here & I will make it known how the employees at McDonald's act. I am disgusted!!!!

This is the WORST McDonalds location EVER and everyone in Kalamazoo knows it! This location is filled with employees that are rude and even more incompetent. After 5-7 times of repeating my order slowly they still could not get the order right. So at the first sign of frustration with the poor communication they tell me they won’t take my order at all. Anyone in their right mind would have began to get frustrated after 7 times of placing a 3 item order!! I will never go back to this location and quite honestly this location needs to be shut down. 0 stars if I could.

Disrespectful to McDonald's corporation and greyhound riders. After dragging luggage to get something to eat, I was informed by three employees, outside smoking, that they was closed. Smelling the food, I asked why and was told that they are closed due to short staff. I assumed it was short staffed due to three employees taking smoke breaks right in front of the entrance. The yard was nasty and to see employees outside making decisions because of staffing issues is disgusting.I am totally disgusted and is riding a greyhound to Iowa. Disgrace

I don’t like how this is the only McDonald’s in Kalamazoo that barely lets people come in the building and the only one that open at a certain and closes at a certain time this McDonald’s just open randomly. Also, sometimes when I would want to go I would call to see if people can come in the building then tell me if there people can or cannot and if they say yea they would tell me when can’t people can’t come in anymore then be closing early. The drive thru is the only thing that is not like that and not everyone has a car.