The Lincside Pub & Grill

Will not be going back, which is very sad. My spouse saw a large mouse run out from one room and across the wall to a different section of the building. We instantly brought it to attention our waitress asked if there was anything they can do and all we asked for was take out containers. She came back with them and also said don't worry about the bill *we did tip her since it wasnt her fault and she was good* we knew right away there would be an issue since all the seats had stains on them and some had black sections *as seen in pictures* and the floors looked like no one has cleaned them *reason why there are mice* In the pictures the one booth had no one sitting there the whole hour and the table was cleared before we got there and yet theres food and dirty napkins underneath. Management has to know about the issue if they instantly gave our meal for free without coming out to see us or ask anymore questions... do not eat here you will feel grossed out just by the booth chairs, look like they never been cleaned before and knowing there's nice who knows what else may be crawling in the kitchen. I do give them credit our food was tasting so good until this had happened we had no complaints as service was good and very little wait for our food.

Used to be able to count on this place for plain simple meals in a relatively clean and maintained restaurant , but lately their menu has undergone changes. Their simple chicken pot pie ain't so simple anymore, instead of a pastry style topping it is now covered in a big ole doughy dry biscuit totally ruined the taste. Our booth was rediculouly small and felt like there was holes and bumps under the padding. We probably did get the best server thankfully and she tried her best, majority of the other servers were busy on there phones or chatting over on the east side of the restaurant , cleanliness was also lacking, obviously ownership/management is not paying attention. Will not be back to this rymal road location anytime soon.

I always usually go to the Upper James location and every staff member that I've dealt with there are so friendly. My grandma and I went in today to this location as this is her usual dine in for swiss chalet. We got for take out And the lady behind the counter was extremely rude and rushing.I very rarely leave comments like this, But I feel like she definitely needs to be retrained with customer service skills.She was very unprofessional and snobby. I understand people have bad days but her professionalism was not there whatsoever.I felt like we were a burden that we even came in to order.

The quality of this location continuously plummets and I totally get we need to be more understanding but places like this are abusing covid excuses. I haven't had a fresh meal from this location since way before covid even started, things just got a lot worse. Our food is always late when delivered and ALWAYS cold (we get the air fryer ready to throw everything into the moment it arrives) but I love how they charge extra for delivery. On once occasion while picking up they walked right past our car three times and tried saying we weren't there and then they had the nerve to say they tried calling us but our phone records showed they tried to call 10 minutes after we called to complain. This location is awful.

We stopped at the Rymal road location yesterday around 3:30 - 4. May 5 2021.The young woman who took my order was very pleasant. The food came out quick. We were very disappointed when we opened the dinners though. My husband used to own a restaurant so I know this! Your fries were black! You need to change your oil! I know times are tough but if you want people coming back you’ve got to change your oil so the fries are golden not black. Most of ours went in the trash.