Crystal Dynasty Chinese Restaurant

Ok - so the food is amazing. Wanted to savour some classics so we got lemon chicken, chicken balls, won ton soup, Cantonese lo mein chicken fried rice and Tai Doy. Nothing was mushy, everything was flavourful but not too salty. Plentiful meat and vegetables in the dishes that had noodles. Ideal comfort food for a quarantine night in. ❤️ Very easy phone conversation, menu has numbers so I listed each with the name of the item, no issues with communication. As South Sea is gone from Hamilton went looking elsewhere for Chinese and loved the selection of menu items here. Everything was hot, fresh, delicious with large portions and fair prices. Enough for 2-3 dinners for 2 people, $65 total plus tip. Picked up inside, paid cash and received a 10% discount. The order was ready 30min after ordering as well which was appreciated on a hectic Friday evening.

My husband and I go here all the time for dim sum. My favourite is the egg buns. I give this place 5 stars just for those eggs buns!! I craved them all the time when I was pregnant. The chef apparently makes them by hand, that's why theyre so good! They let me purchase some frozen to enjoy at home and Im so happy!! The filling is the perfect combo of sweet and salty with a nice texture and the bun is so soft and fluffy *drooools* we also always order the fish maw soup and stir fried veggies. Salted fish and chicken fried rice and beef noodles are delishhhh too! Go go and try! Tell them Margie sent you... They wont know who you're talking about but do it anyway! Lol

I’m wondering if it has changed ownership. Used to be the best place in the city. Now the service is extremely slow. It seems they have more staff now but you are ignored for a long time and have to wait just to get a menu. Waitresses were just talking to each other. When we ordered our food we ask her to bring all the food at once, not just one entree and then wait 5 minutes for the next one, etc. (This has happened several times lately. We go here once a week.) The first entree came out alone and waited and waited for the next ones to come. We asked the waitress at least for our rice, and she said they were out and we would have to wait, but at least it would be fresh. Our other entrees came one at a time and still no rice. Finally we had finished eating and the rice came. She said it was because they were busy. There was us and one other table. If that’s busy in a large restaurant with three waitresses then they should get into another line of business. When we went to pay, my friend who was picking up the bill was told that he didn’t add a tip and needed to. He said tip is for good service and said he would not give one this time. We usually tip 20%. She started yelling at him. Well this was our last time in this restaurant. Was much better when there was one waitress who knew what she was doing and managed to keep the best service around. Goodbye Dynasty!

I had been told by several people over the years to try this restaurant as I had been looking for authentic Chinese food but couldn't find it anywhere. Crystal Dynasty definitely did not disappoint! The food was delicious and slightly less greasy than most other Chinese food I've had. Lots of variety and the staff were friendly and welcoming 🙏

We dined in, the bill was $55.80. We asked for more water, napkins and a take out box, our original server didn't bother to check on us so she didn't serve us properly at the end. We think the owner brought us the napkins, and take out box because she wasn't our server but she forgot about the water so I had to call her over and remind her about it. She brought the water but it wasn't cold, there was no ice either. When I decided not to tip the original server due to the service not being good because she didn't bother to check on us and had the owner bring warm water to us instead of cold. I paid the bill to the second server that was behind the counter but when I returned back to my table, the second server approached us and told us the tip wasn't included in the bill and that it is recommended that I tip them 10%, she proceeded to repeat that while insisting for TIP and mentioned to me that when you dine in, and you get served, you must tip the server but if I didn't want to tip them then I should've done take out. She also said This is CANADA!!!! So you must TIP US!!! I told both of the servers the reason why I didn't tip, they got angry and they started speaking amongst themselves in their language about us and said they were too busy as their reasoning for the bad service, then as I was walking towards the exit, I didn't want to argue with them but they said FINE DON'T COME BACK THEN!!!!! The orignal server came and joined the second server and also mentioned the fact that because we didn't tip, we shouldn't come back. The original server said Next time have a take out & DON'T DINE IN then she said DON'T COME BACK!!!! So at the end of the day, we got bad service, disrespected so we won't come back there and we don't recommend this restaurant to anyone.

Ordered hours earlier on doordash for a dinner delivery. At delivery time, I get a phone call that the order was cancelled. So I called the restaurant, someone answered the phone ready to take my order. I asked why my order was cancelled. "We got too busy". THEN MAYBE STOP TAKING MORE ORDERS THAN YOU CAN FILL. Thanks for ruining our entire evening. What a waste of time.