Hamilton Ihop

My server, John, was exceptionally attentive despite him having to manage several tables. He checked in multiple times, noticed that one of the entrees was missing something and brought us another plate, and was genuinely polite. The restaurant is great! Food is on point, prices are excellent, and the coffee is unlimited. We arrived at the busiest time of the day on a Saturday, and were seated, attended to, and served right away. Happy wife, happy kids, happy wallet, happy me. 5-stars all the way!

First time visiting this location, went for a birthday brunch. It was Slightly busy but we were seated without a wait. The server was very nice and got us situated with everything. Ordered the steak omelet, side of bacon. It also came with pancakes, or your choice of different sides. The food came quick and it was on point. The bacon definitely sat under a heat lamp for a little... The restaurant was clean and so was the restroom. There are dividers in place between the seats and the surfaces are cleaned after guests leave. Overall it was a good experience.

Seriously....save yourself the trip!! After placing our order for the combo appetizer (mozzarella sticks, chicken tenders, and onion rings), we're told the fryer was turned off and we couldn't get the appetizer. My oldest son ordered plain French toast with a side of bacon. The french toast came out covered in powdered sugar and butter. Plain...as in NO butter NO powdered sugar. How do you screw up plain French toast? And to top it off, the side of bacon wasn't brought out until it was brought to the server's attention. Miraculously, the fryer started working and the appetizer was brought out. However, since they had no mozzarella sticks, they just threw some extra chicken on the plate and called it good. The server (Nevaeh) never gave us an option for the extra chicken or just skip the appetizer. Our ending experience was definitely topped off by the gentleman mopping the floor while we're still finishing our meal. The strong bleach smell coming from the mop bucket was enough to make you lose your appetite. This was the first time I've ever been to IHOP and definitely will be the last.

Customer experience must be improved at this location. Food was good and the credit goes to the chef, hence leaving 3 stars. We asked for wheat toast and we get white toast. Getting hold off waitress attention was a big challenge. No butter provided for bread. We asked for extra pancake red syrup and the waitress says its extra cost. Really? Pre-covid times the syrup flavors used to be placed on table and you can enjoy them. Even getting choice of my cheese and kids paper games were a challenge. Place was very crowded but less staffs to manage. Taking more customers and having less staffs to serve guests during COVID is a poor service.

This is hands down the best iHop I have ever been to and probably ever will go to. I have never had such a consistent experience at any other chain before. The food is always hot, quick, and made correctly! The staff here is always friendly and helpful. I’ve seriously never been so passionate about any other iHop, highly recommend this location!