Delorenzo's Pizza

Pizza was amazing, but the service was terrible. I ordered online through their website, or at least that’s how Google made it seem. When I arrived to pick up my order, the employee at the counter asked me if I put in a Door Dash order after I gave him my name. When I said no I ordered it online he said we don’t do online orders only doordash, and then asked me if I put the order in myself. When I said yes he double checked and said that my order was in and paid for, but asked me if I paid anyway. When I said I didn’t recall putting in any credit card info, he had me pay again just in case. I was fine with this since I never got a Google Pay alert. However, when I got home I saw I had received a receipt directly from DeLorenzo’s website. So, I decided to go back to try to explain the situation since I had paid twice for the pizza and had honestly made a mistake in assuming I hadn’t paid just because I didn’t receive the usual Google Pay notification. When I got back to the restaurant to try and explain, the same person said “I don’t know what to tell you, we only do Door Dash.” I showed him my receipt and showed him where it said DeLorenzo’s. He still said that it wasn’t possible for me to have ordered through them online. As all this is happening there’s a line building up and people are getting agitated, and some of the younger employees attempted to intervene but were shooed off. Eventually he tells me to check to see if I can cancel the order THAT I ALREADY PICKED UP. At the point I just walked out. I’ve been a patron of DeLorenzo’s for years, but after tonight I will never go back. I was charged nearly $80 just for two pies because someone couldn’t understand that one screen is for ALL ONLINE ORDERS and the other is for the in-house/call in/take out orders.