Jimmy Johns

You just can’t make this up… So I order a sub…and a pickle…quartered. Just think to yourselves what this means. Now look at the photo. Management, I’m glad to see that you were able to add to your staff, but please note, when these creatures come out of their parents basement they do need some training with a touch of common sense sprinkled in. On a side-note, the pickle tasted like a pickle.

Working in customer service as well as in the healthcare field, customer satisfaction and safety are of the essence. Unfortunately, it appears that these ideals are not of top priority at this location. I e-mailed the following message when asked for feedback regarding my order. I had placed a mobile order on February 3, one of many that we usually do. I work at the VA Medical Center and Jimmy Johns is a staple in my unit’s lunchtime plans. During one of my commutes home, my wife asked that I pick up some dinner from your 3205 Clark Butler Blvd. Unit 10 location. While the service was relatively slow and wasn’t ready despite it being placed 20-30 minutes prior. That was not an issue, considering I work at the hospital, I understand the current COVID situation and how it affects staffing. My main concern is with the certain work ethic/appropriateness of staff. I have pictures that accompany what I observed. I don’t believe that it is appropriate protocol for staff to be eating cookies while handling customer food. I also don’t believe it to be protocol for staff to eat cookies while looking over bags with customer food in it, and for crumbs that were in their mouth to be included in customer food bags. This location should re-educate their staff on appropriate work policies, protocols and overall professionalism, considering that it has lost the business of myself and 40 other unit staff members here at the VA Medical Center, who regularly order from Jimmy Johns. I left feedback February 3, and still had not heard anything back. Please let me know if would like pictures of the staff member eating while handling food, or if you have any questions. This is unacceptable, and while I expect to be exposed to poor hygiene and disease at

the G.M. should be fired. they don't care about their customers was told that jimmy johns would be opened whether they had customers or not. they don't follow simple instructions they are rude. every time I am there they always are yelling at customers and cutting them off. this is by far the worst ever experience I have ever had. Asked for the G.M name they refused to give it so I could call corporate. Do yourself a favor and order somewhere else. this is one company that will never get another dime from my business or corporation.

Lately, this store can't seem to get anything I order correct. After a very poor customer experience with my last order(delivery took over 15 mins from a store right down the road, and the side of ranch didn’t even make it alive), I thought it was just a one-off bad day for someone and was able to give them the benefit of a doubt. Today, I ordered a sandwich with chips and didn't receive the chips. All of my colleagues also stated that service has gone down the drain lately. I've decided I won't be ordering from this Jimmy Johns again until I've received some sort of feedback about what management plans to do to correct the rampant issues.

I wanted to give this place more stars because the guy who took our order was really nice, even asked if I wanted my 5year old sandwich cut. However when we got our food I was disappointed. My son's sandwich was not cut, and the guy was rude when asked to cut it. My sandwich had (not exaggerating) 2 small pieces of ham and 2 small pieces of bacon... I paid for bread.