Pollo Tropical

It’s been few years since I been in to a Pollo Tropical. I was disappointed with the chicken breast was dry and hard to cut(they didn’t have knifes and even saw another couple asking for a knife), wedges were old and.hard as you can see in the picture. Overall taste/seasoning is not there, atmosphere/ was not what I expected or remember, it was hip hop instead of Spanish music. Now service was great, very friendly, please keep that up, food and atmosphere please step that up, I would hate to see this place go down anymore. Thank you!

We have been patrons for years since living in south Florida. Pollo is a taste of home for us. After an extensive wait in drive thru over 30 minutes, Chicken was delicious hot and moist, rice and beans perfect and extra plantains. I tried a rum and coke new offering was three bucks well spent 5.8 % Flan And Quattro leche to finish. Four star rating because we had the eat in the parking lot because corporate has not opened to full service yet thus long wait in drive through and dinner in the car. Otherwise great value and food great employees much appreciated

We waited 30 minutes for this food and asked for the family meal; however, we were told we would need to wait an hour for the chicken breast to cook. We decided to get bowls instead and somehow they were out of black beans. We payed the extra $4 for avocado slices in our bowls which they just did not put in either of our bowls. $36 for two bowls and wraps was just not all worth the wait and ultimately I found scammed. Never coming back to this pollo tropical sadly as it one of my favorite places to eat.

This pollo tropical is ghetto and the people up front have a dgaf attitude. Who's running this place? I ordered online and which forces curbside pickup. I waited 15 min in my truck waiting for one of the employee to come out and hand me my food. I got tired of waiting and went in and my order was not even ready. 5 minutes after telling the girl at the counter about my order they tell me they have no brown rice, no mash potatoes. So I opted for white rice and they didn't give me black beans I found out when I got to my hotel. Management needs to be fired, this is not the first time I have an issue with this place at this location. This is the first time I complain about it because its needed and upper management needs to know.

Placed an order at PolloTropical.com but when I went to pick it up no one responded at the drive through even through the drive through lights were still on. It was about 20 minutes before they were supposed to close. Multiple cars were in line just all waiting. Finally I went to the window letting them know I had ordered I lined, already paid, and had been waiting in the line. They told me all the food had been thrown away and they had already closed. The manager told me the orders are from a third party so even though the order says it was received on my email the restaurant actually didn’t receive it. The restaurant couldn’t even process a refund I had to call some 1800 number from the email they didn’t work then I googled a number to finally reach someone who couldn’t help me either. He said he would have to submit it to higher management and couldn’t provide me with any timeframe for it to be resolved. So that’s $12 worth of food that I needed got. I can clearly see were the money was taken from my account. I may have to dispute it with my bank if it doesn’t get resolved. This isn’t the first time that I noticed Pollo Tropical at this location closed when they are supposed to be open it’s happened numerous times. Sometimes it’s hours before they are supposed to close, you never know what to expect here.

I love Pollo tropical. I really appreciate their vegan options even though the smell of the chicken and pork makes me wish I could partake. This is not the best Pollo tropical I've ever been to, that one goes to the Hillsborough avenue in Tampa location, however these guys are really close to that mark. Service was good, you can tell that they're having some staffing issues, but they are doing their best.

WORST POLLO TROPICAL EVER!!!! listen, I love Pollo tropical since I was a little girl growing up in Miami… But this one, Jesus take the wheel. Beans and chicken all dried up. When you ask for extra garlic cilantro sauce they say they can’t give it to you. My husband asked for a lemonade, cashier rolled her eyes said they didn’t have any when we clearly saw a whole container full of lemonade. Waiting in the car line for about 30-45 minutes. It gets worst and worst every time. Service sucks. Attitude there sucks. Obviously the manager doesn’t care. 🙄🙄 I can go on and on.