Dunkin'

I go there routinely and it pains me to post this. The DD app is touted as order ahead and skip the wait. The clerks have 3 points of sale: 1) walk in counter 2) drive thru and 3) mobile ordering. I have stood there and watched as walk-in after walk-in come in and are served while I continue to wait. I watch as a car that is half way around the building get served while I am still waiting. Finally a clerk will pick up the order slip that has been sitting on the counter and ask me if that is for me. This has played out numerous times. Mobile orders are not even in sequence to all activity, they are addressed until the traffic slows down. Even the app lets you specify criteria and I have rarely gotten what I ordered. All they seem to see is the cup size but no other details. I always order decaf and after getting regular a couple of times now I wait to see them doing mine and stop stop them when I see them going for the regular pot. The number of cream is never right. Always their default amount and I always order only 1 cream. Atmosphere - the shift manger or someone routinely stands behind the walk-in counter and yells orders back to the kitchen or other employees. There is no one at the counter but will stand there yelling orders. I am in customer service also, so I never am make a scene. But some oversight needs addressed.

Had a great experience inside! We typically drink our coffee at home, but got some coupons and figured we’d go get a coffee and a donut. The staff was ON IT! Rob, was observing and cleaning the dining area and changing trash bags, working quickly and efficiently. He was also very friendly. The woman at the counter with the red hair was friendly and sociable and took our order and made nice conversation. We will certainly be returning.

We stayed at the hotel next door because it was close to this dunkin. I went inside at 7:01 am, on a Monday morning. Kathryn, who took my order was as pleasant as on could be. We came back later the following day, and ordered coffees, Romeo was very helpful and got our drinks quickly, which was a welcomed treat from the hot sun. While he was a good up seller, we passed on the donuts because we were on our way to dinner. Definitely recommend the location!