Chipotle Mexican Grill

We picked up a to go order a few days ago, and I almost choked on some sort of wood shaving that was in my chicken burrito bowl. I immediately called and after about 10 minutes, the automated service connected me to an actual employee. She supposedly took my information and told me the general manager would contact me. Still waiting for that phone call. I wasn't looking for anything other than a refund on our order, considering it wasn't edible. This Chipotle location has gone down hill. The chips are always stale and their customer service is horrible. Never again!

I used to love coming here. Now you’re lucky if you get through the line within 15 minutes. Don’t even bother ordering online because it WILL be wrong and the size of your order is insanely small. The people working here are rude and act robot like. No smiles whatsoever. Looking at all the customers in here right now and they are all irritated.

They had no white rice available. They drag your burrito down the dirty counter and think nothing of it. I get my drink and they had no ice and wouldn’t give me a free bottle to compensate. I hope she didn’t realize because why sell me a drink that I will have to drink warm. If she knew she should of told me no ice available. Very sad!

UPDATED REVIEW: They refuse to put more than 3 scoops of rice on a burrito, no reason why. They won’t elaborate. A new “manager decision” apparently. I have also got a large chicken bone ~1” in side in my food twice here. DO NOT GO TO THIS LOCATION. Been here several times where they are just out of rice sometimes! old: Sometimes they are good, sometimes they aren’t. Female Manager had acted belligerent in the past, was charged wrong on my card for a purchase I didn’t make. But the purchase situation was fixed. Frequently VERY long lines out the door. Rice is sometimes hard and crunchy.