Jack In The Box

I can't remember any other time I got fast food that actually looked like the burgers I see in commercials. My wife's jumbo jack also looked amazing. Not only did our food look great but tasted great and fresh as well. My expectations are low at fast food joints but this location surprised me. My best regards to the chefs, thank you.

The cashier was very polite and helpful despite being swarmed by several customers. The food was very warm but also had a few items missing which were sorted out accordingly. The manager was nowhere to be seen as the front cashier was being overwhelmed. Remarks were heard from the cashier that they could not handle being the only person to help customers. This is unacceptable because it drives the morale into the ground and makes the entire restaurant on edge. Various customers in line walked out because of how long it would take for them to be helped. This place seriously needs more employees to make sure things go smoothly, otherwise don't expect to be open for much longer.

Just went and the hispanic guy saying “hi sir” thank you sir” “anything else sir”working the drive through forgot to give me my tacos and told me everything is in the bag with such certainty and im sure it was because i said i didnt need the receipt so he took advantage its happened before same strategy.. they never answer the phone they know what theyre doing and dont tell me youre dissapointed to hear that because you are not the manager or whoever runs this place has to be the most incompetent person in the city i cant wait till robots take your job in a couple years and we can finally enjoy our food we pay for with decent customer service at the very least you can tell all the employees here hate their life

If I could give a zero star review as this location deserves I would. Customer service is key in any business and makes you feel happy to go back but this Jack in the Box doesn’t know what customer service is. Staff needs to be retrained or stop working there if you don’t like your job. No wonder there’s a hiring now on receipt. Kimberly needs to learn how to take feedback and be positive and understand how customer service works. In the meantime I would not recommend this Jack in the Box. Go to another Jack in the Box or go to Carl’s Jr, Burger King or elsewhere!