Denny's

The food is OK. The staff is terrible, they all talk about how horrible each one of their coworkers are, they discuss their personal life with anyone that will listen. People at the entrance door get disregarded , I've seen many people leave after waiting over 5 minutes. All employees go into the coffee pot hallway and talk and argue for as long as 20 minutes. Ignoring the customers. I was a regular, and I tipped very well for months, I won't return anymore until a new staff is in place. Management is a big problem.

Walked in on a Saturday night at 9pm. A table seated. The hostess sits us down. Does not offer drinks. No one comes to the table to take our order of $25. 15 minutes passes. We were prepared tip $10 for great service. We had a no show server. Your destination is a closed business. The manager was more concerned about napkins and silver ware then giving us any kind of service. I now know why the restaurant was dead at 9pm.

Ya know, I worked 4 years, graveyard shift at Denny's through college in Atlanta. Of course, that was forever ago. In all that time, the Denny's brand hasn't changed much - but I think that is a good thing. The food is still good, the waitress was hilarious, and the prices are reasonable. We thoroughly enjoyed our lunch.

Poor service. Long wait time to be seated. Long wait time to pay the check. Ordered tea. Server brought the hot water with no tea bag. Couldn't get any attention at all so we had to get up and get our own tea bag. No apologies from server. Extremely disappointed with the entire experience. Will not return even though I am a Denny's fan.

To be fair the food was good, but the overall experience was just terrible. The manager, Cheryl needs some serious coaching on how to deal with basic issues, and server, Chris really shouldn’t work with the public. They charged me for items they didn’t have, and when I asked for a refund for the two milkshakes they charged me for and didn’t have (because the blender didn’t work), the manager Cheryl then told me to call Denny’s “Help Desk”, and gave me a 1-800 phone number. Ok, I get it, stuff happens, blender isn’t working, but why not call and let the customer know? The staff member, Chris that was working argued that my contact information wasn’t provided to them so they couldn’t call me to tell me they didn’t have two of the four items I had ordered. I have the receipt, and it has my name and phone number on it. The order was placed online for pickup through google food, and I don’t know of any places that let you order without leaving contact information, so the fact that the employee argued about this right in front of the manager (and manager, Cheryl let it happen without saying a word to her employee) was pretty unprofessional. As a former restaurant manager, one way to deal with this would have been to offer a gift card for the amount of the shakes, which were $5.39 each since she couldn’t refund me. Anything would have been better than the way she dealt with this. To expect someone to pay for items that they’re not getting, and I leave a 20% tip (on a pick up order) is just a little out there. By the way, this was at about 1am, and they were not very busy at all. Bottom line is extremely poor management here. Didn’t even attempt to make this situation right, and it would have been very easy to do so, and on top of that the server, Chris (not the manager) was extremely rude and argumentative. The receipt does have my contact information at the top, but I cut it off for the online picture. Will not return.

The service and the food was great, I was greeted promptly, and seated quickly. The server came quick to take my order and She was very fast and kind. The food was hot and yummy!!!!! She also kept my coffee refilled. The service and the food was great and looks very clean I will be coming back, I would give them 6 stars if I could!!!