Brickhouse Barbeque

Just had one of the family sandwich packs for the first time in a while. We added a side of baked beans and potato salad as well, and everything was DELICIOUS! I’m a huge fan of hot sauces and you guys have perfected yours!! It was all super tasty. Just wanted to give you kudos for a great job on everything! 👏🏻👏🏻👏🏻

BBQ, sauce, and sides are always great.The sauce is a Kansas City, sweet and tangy style, which I really enjoy. My go-to dishes are the BBQ baked potato and BBQ nachos. I don't recommend their salads - the lettuce is lackluster, as is true with most BBQ joints. Who goes to a BBQ joint for salad anyway?? The speed of service is usually not bad. Friendliness of staff is hit or miss. I've heard stories of why the staff are sometimes in a bad mood. When you work in harsh management conditions, it filters down to the customers that the staff interact with. This includes the snarky signage that explains how to use their half-functioning, drive-thru system. You'll understand what I'm talking about if you hit up the drive-thru. Even though the food is good, management and customer interaction can make or break a business. This is a big deal to me. For this reason alone, my star rating will be 3. If I notice that improvements are made, I will adjust in the future.

Last weekend we went to Brickhouse BBQ for our first (and last time). It took a very very long time to get our food, but this is understandable as most businesses are short staffed right now. We were patient with this piece. When we got home, we realized our order was wrong, and we had to go back to the restaurant to get our order corrected. Upon going back, the patience that we had shown the business in the first place was definitely not reciprocated to us as the paying CUSTOMER. First, I was greeted by a polite young employee that said she would get it taken care of right away. Ok, great!! (I thought).....Until out comes another employee that wanted to question me about the food and insisted that I repay for the food and sauces that I NEVER received in the first place. She was extremely extremely rude, treating me like I was inconvenienceing HER. At that point, I was so frustrated I just paid to get the food that we should have gotten in the first place. When we got home the food that we received was absolutely disgusting. I am including a picture of the inedible mess of slop, and I am also including a picture from an experience that I had a couple of years ago with Martins BBQ in Spring Hill that had gotten our order incorrect. They actually value their customers as can be seen how they handled it in the picture below versus the unacceptable way Brickhouse handled this. I know which business I will absolutely NOT be returning to!!!

Wonderful food in a clean environment… however the woman behind the counter is a sorry excuse for a human being. She has been rude to me and my family, time after time, verbally abusing any customers who walk through the store front, PLEASE, IF YOU ARE READING THIS… PLEASE STOP WORKING IN THE STORE. I am tired of seeing the woman in the window and wishing I didn’t already drive across town.

Well this is my 2nd time eating here and the 1st time the food and service was great!!! This time brisket tough as shoe leather. The young lady at the window acted as if she couldn't talk after telling me the price. No thank you nothing, no come again, no have a nice day NOTHING!!! This food is to expensive for this type nonsense....I knew it was to good to be true....Smh!!! Well this was my last time!!!!