Bojangles

The quality of food and service at this location has really gone down hill. My family and I used to enjoy this place but it has continually disappointed us over time. We stopped going for a while due to the bad experiences. However, yesterday we decided to give them another chance. That turned out to be a big mistake. The quality of the food was terrible. My wife couldn't eat her bacon, egg and cheese biscuit because it was saturated in brown grease. I drove back to the store and showed an employee the biscuit. He was shocked at what he saw and was very apologetic. They made a new one and it was not any better than the first. The manager did give me a refund and apologized for everything. He did explain that there are some internal issues at this location that are getting sorted out. They hope to have better leadership in place soon to improve the quality of service. Hopefully your experiences will be better in the future.

Stood in front of the register for 5 minutes only to be told they're only doing drivethru. There we're zero signs outside the store stating this, which means that they were just too lazy to do their job. The drive thru line barely moved at all while i was there, so they aren't even good are the one thing they weren't too lazy to do. Very disappointing.

I ordered a 12 piece online and sent my son to pick it up. There was supposed to 3 wings, thighs, etc. I didn't receive any wings. They gave me a bunch of legs without any explanation or a choice. My son didn't check of course and they have the phone off the hook so I can't complain. That's just bad business and poor customer service!

Absolutely terrible. I work near here and every morning I ever came they always messed my order up and took longer than expected. Workers having conversations, sweeping, & chilling and going to their cars as if they don’t have customers to serve. I completely understand and have empathy for all workers during this COVID-19 pandemic time (due to people not coming to work and/or quitting) however, this restaurant has workers with bad attitudes who are not willing to help or be nice and considerate to their customers. Not worth the time nor the money.