Papa Murphy's

This was the 2nd time this month a "manager" from 1 store in Clarksville refused to help me from getting sick. She is horrible to me from the start in front of customers behind me. A rude argumentive bleach blond with black roots "manager" has now denied the slight accommodation at Papa Murphy's Pizza to have employee put new gloves on and use clean brush to spread oil and garlic on my gluten free crust! The 1st time was 5pm and they were busy, even though when this person isn't there, everyone else gets the extra brush for my pizza. She is the only person in 3 stores who refuses to help me from getting sick, which I have on several occasions because of HER cross contamination! Yesterday I was in before 3pm, there were 2 people on the line making 2 pizzas. When guy at register told her I needed a clean brush she rudely said it holds up production line so they were told they didn't "have" to do this. I asked why she wouldn't do it anyway when they weren't busy. This went on for several minutes. Threatened to call police if I recorded conversation (which is legal in TN in public) and tried to refund my money. I refused to leave without my regular Tuesday night dinner. She claims they aren't a gf restaurant and I should eat there. Why do they have a gluten free crust if people like me aren't allowed to eat it? Other ingredients are gluten free. Every other restaurant will accommodate in not cross contaminating my food, including Noodle n Company who use all clean pans and utensils to make my pasta! There are no completely gluten free restaurants but because I have Celiac they are required, BY LAW, to accommodate me and I'm not asking for anything time consuming. The only way I could get a Pizza was if she made it her way without accommodation for my ADA covered disability for severe food allergy!!! I told her I would be filing another complaint against her and she told me to go ahead. She then left the line completely to call the owner with her "side". I am always nice when I ask for this accommodation, but when I'm treated rudely, I don't respond well! Nobody should put up with this and she needs to be fired IMMEDIATELY and the s5aff trained in cross contamination for ANY one who orders a gf crust. I go in by 3pm now so I'm not holding up production line, yet she still uses hold up as her excuse. I told her in the time she had been arguing with me and not making ANY pizzas, she could have already accommodated me. Of course, I'm now starting to feel bad which means I'll be up til the sun rises in agony! I have now also filed a complaint with the ADA and the BBB and will be calling an attorney tomorrow to see what my options are for them causing me pain and suffering on purpose!!! I would include this girl if I file a lawsuit!!!

Love the pizza, but twice now they have left off toppings that were clearly listed on the ticket. This time they left off tomatoes and garlic and added green peppers, which were not ordered for either of our pizzas. The first time we let it go. This time I called. They told me they’d take my name and be extra careful and make sure they double-check my next order. 😐

We get pizza here once or twice a week. They make them from fresh ingredients while we watch. If you participate in an online survey you can get the code at the end that gets you some free chocolate chip cookie dough that makes a flavorful baked good. You must wear a mask in the store! Good service here.

Papa Murphy's is honestly the best. You can pick up several pizzas for parties or even just for pizza night with the family. Their pizzas are of a higher quality than your normal pizza joints and they don't load up their pizza with tons of grease like the other competitors. It doesn't take long to cook them once you get home. Plus it is essentially the subway of pizzas. You can have it made however you want. They also charge pretty fair prices. You can also get cookie dough as well. If you really don't like the pickup option, you can try uber eats to get it delivered.