Panera Bread

Walked in for an afternoon pastry and stood at the counter for at least four minutes. No one ever greeted us and finally a young lady came over to the counter and started re-arranging the pastries. We thought for sure she was putting on gloves to wait on us, but she never bothered looking up at us let alone offer to take our order. We left disappointed, but the other recent 1 star reviews tell the story. This store needs better management or it will be shuttered like so many others.

This location has awful food quality. First, I didn’t order chicken noodle soup but that is what they gave me. The soup had 4 noodles in the quart (I counted because counting to 4 is easy)and their grilled cheese was barely melted Craft singles in warm bread. You are better off going to literally any other fast food than this Panera.

The manager at this location is super rude. After returning home with a curbside pickup order, I noticed they forgot the one and only sandwich in the order. I called, got no apology for the trouble, only "I can give you a credit or you can come pick it up". I said I'd come get it, but wanted to know if I could get the full sandwich for my trouble (I had to waste my time and gas money to fix an issue they caused). She just hung up. So, I go back, call to say I'm there to pick up the missing sandwich. She just hangs up. I got what I was there to pick up, but it wasn't the full sandwich. I've worked in customer service many years of my life and I understand that you can't always comp a customer an upgrade, but an apology or an explanation would have been appreciated. But as a manager, it's part of your job to make sure that your customers want to come back. It's called revenue retention. Getting hung up on twice certainly made me mad enough to never want to return. So incredibly rude.

Looking for something different to satisfy your pallet? Well look no further because no matter what you order here, you’ll get something completely different! Want extra protein in your diet? Well you’ve come to the right place because not one staff member wears a hairnet, hat, or gloves! Love your coffee iced? Not a problem! They’ll serve you a cup of ice topped off with just a wee bit of coffee for only $7. But the fun doesn’t stop there… don’t you hate it when you walk into a place of business and everyone is super friendly and professional? Well I do too and that’s what I love about this Panera because not one person on staff will greet you or smile. The best part is that you also feel like you’re a part of the staff team when you overhear them gossiping and cussing behind the counter about their personal lives and previous customers.

I had a very rude experience at this Panera today. I’ll admit, I got confused about an item on the menu, but I approached the staff about it a very nice way after I got my food. If the error had just been calmly explained to me, I would have totally admitted my error and gone on my way. However, the exact words from the employee were “if you’d just read the menu, that wouldn’t happen.” And the ensuing conversation and laughter after I left the counter did not make me feel any better. It was very condescending and embarrassing. No customer should be made to feel like this in a place of business. This is not the first issue with customer service that I’ve had at a Panera. I thought it was a fluke, but I can tell you I will not be back to Panera after this incident.

Imagine ordering a teriyaki chicken and broccoli bowl and getting a thing of mystery soup. Sounds horrifying right? Nah but I am not one to complain and figured I would say something to a staff member because this is obviously not what I got. When I asked the worker why I got a soup instead of the bowl, the worker for whatever reason would not look at me and she told me they didn’t have the bowl to begin with and didn’t apologize or anything to me. She did ask me if I wanted a refund which I appreciated. The worker called for her manager (one would assume) but the manager told me she was too busy with orders and I would have to wait awhile. Which i ended up just leaving because i was annoyed. I love Panera but this location is horrendous.

Service was average, restaurant was FILTHY, no soap or paper towels in restroom, watched in amazement at the amount of employees that went in and out of the restroom and never seemed to notice, pretty sure a homeless person was living in the handicapped stall, no clean dishes, people dining in were given to go paper bags etc. very hot, no A/C, no iced coffee, no chicken, I could go on but you get the point. I am visiting from out of town so I most definitely won’t be back.