Subway

If... no, when! they go out of business, I will not have to ask why! We drove through at 7:05 on Tuesday evening, June 14, 2022, and there were no other vehicles in the drive through or in the parking lot. The guy who was supposed to take our order at the post was VERY rude, and attitudinal! He refused to accept an order for one sandwich all the way through, but demanded that we give him the breads for all sandwiches, then the meats for all sandwiches, then the cheeses for all sandwiches, etc. Just as soon as a word was out of our mouth in answer to his query of what specific item for the next sandwich, he demanded, “and the next sandwich?”, sometimes even interrupting our answer to say it. Again, please note, there was absolutely NO other customers, either in store or in the drive through, so there was no excuse for such rude, brusk, and demanding attitude. I asked him to please give us a moment, and he replied, “I wasn’t rushing you!”, very loudly and rudely. As we were trying to give an order for multiple people in the vehicle, by the time the cheese option was demanded, my husband asked if we could please just finish the first sandwich order all the way through before moving to the next, to avoid confusion. The guy replied, “No. It is just like if you came in the store, we do all of each item for all the sandwiches first.” I have honestly not been in a store that operated this way... sandwich #1 bread is moved along to the next station, along with customer #1, and then meat, cheese, veges, etc., progresses through the line for sandwich #1, regardless of what stage the next sandwich is in. We finally left because the guy was so rude. There are WAY too may food choices in the little town of Buffalo, for this attitude and rudeness to fly. Again, when they close, I won’t have to ask why!

Orders all messed up. Left message for manager and they still haven't responded in over a week. One employee acted like she didn't even want to serve us and messed the orders up. Sad for the "new" Subway. One gal working there was doing her best to be a good employee and covering all the bases, "Bella" thank you for being a good worker!

I came in during the lunch rush and thought about going somewhere else because I didn’t want to wait! I’m sure glad I did!! Immediately I saw them kick into high gear and knock out the line faster than I have ever seen. Sitting here watching them still in a rush , this team knows what they are doing! Mike and Clarissa go above and beyond to display customer service and the manager Autumn, well I wish we had room in our organization because she is the perfect example of managing by leading. Thanks guys!!

Not sure why everyone is so pressed about time. You went to a sandwich shop where they make it fresh...... Its going to take more time. Also. The customer service is excellent when its deserved. If you, as a customer, are rude or hateful chances are the person working isnt going to be pleasant to you. Either way. Great food. Horrid customers. Clarissa, autumn, and mike are amazing!