Jet's Pizza

AMAZING! I love this pizza! The Detroit style is so so good, it’s caramelized edges make it the perfect pizza. I absolutely hate undercooked or doughy pizza, which is a concern when you get thicker pizzas, but not here! The pizza and cheese bread were perfection. Highly recommend this place, it’s even better if you smoke while you wait for it to be delivered :)

This location is a *disgrace* to the entire franchise. The quality is TRASH. They need to fire their entire LAZY a$$ crew! 🙄 Thin crust pizzas here are *always* undercooked and soggy like eating wet cardboard. They NEVER add turbo crust when it is requested. And the icing on the cake...this weekend, I ordered an 8-slice *deep dish* sausage and pepperoni pizza, but they were too lazy to make it! They tossed two tiny already baked pies in the box and dumped some unbaked toppings on them. That's a straight up RIP-OFF!!!! If they couldn't make or didn't feel like making the deep dish, they should just cancelled it...why lie and put something else in the box?? Smh....

Don’t know why this place has gotten any hate on the reviews— from the second I walked in on a freezing cold night I was welcomed like a friend. It’s a neighborhood pizza joint and the management really strives to make it a great experience. The pizza was cooked perfectly— their deep dish is stellar! I will for sure be coming back to this location in particular, as the management really treated me well.

If there was an option for a 1/4 then that would be too much. Ordered at 5:00 pm tonight for 2 jet 10's and a cheese pizza and was told the delivery time would be 60-90 minutes. No problem. 2 hours roll by and still no pizzas. Called the store and the lady said the pizza was just coming out of the oven! What?! Still going to be at least another 20 minutes before the delivery gets here. The order arrives and I look at the pizzas before I bring them in. The order was wrong. I got 2 cheese pizzas and 1 jet 10. Was charged for the order I had placed. I immediately called and asked to speak to the manager and asked for my money back. To their credit I have the refund pending in my account. This place has gone downhill. Love their pizza but hate the service.

Ordered at 6:52pm called to see of they had my right address at 8pm because we were told it would take 45 min. They said it was on its way. 8:19 delivery driver shows up but didn't arrive at my location so I had to go find him. Gives me an order I give him the cash plus tip. I open order it wasn't mine. I grab the wrong order and head to my car to go to jets pizza. Driver tries to convince me it's OK to take the wrong order I said I was going to go get the right order he freaks out jumps in his car and follows me closely all the way to jets pizza. I show my receipt and told them it was the wrong order. I wanted a refund. They said the driver counted the money and it was 10 dollars short. We counted the money twice before we hand it to him. I told them to make my pizza so we could eat and keep the money. Manager offered no apology and defended the driver for having been employed for 2 years without an incident. I told him just because I'm black doesn't make me a liar. We leave and head home. I check my servailance camera and have him counting the money in his vehicle. Clear as day. The replacement pizza was made with to much cheese and way to many jalapeños, My first and last experience leaves me puzzled about this jets pizza location. There needs to be an intervention and perhaps jets pizza can restore its reputation in this community. This is not how a business should operate.

I walked in to Jet's pizza thinking it would be a good different style pizza to have during the NCF Championship game last Sunday. I ordered a large Peperoni/mushroom, I was given an olive/Ham pizza. I called the store back to let them know I either was given someone else's pizza or a mistake was made. The first person I spoke with was apologetic and offered to either remake or refund the price, both reasonable offers. After being on hold a women said that I did in fact order an olive/ham pizza and the wont fix my mistake. Keep in mind I never asked for anything from them, their employee offered two options. After some discussion I said we would throw the pizza away (in the picture you will see why) and never visit Jet Pizza again. She responded with "that's perfectly fine with me, I dont care what you do with the pizza". Excellent customer service skills on display, what an excellent management training program they have. Bottom line the pizza was dry, overcooked and as you can see, not edible. It's like they had a pizza that wasn't picked up that they pawned off on us that was originally cooked much earlier in the day, this was an awful pizza, awful experience and I suggest that no one ever visit this store as the customer is the problem for them so just let them give you whatever pizza they want and shut up about it. Good thing there are so many quality pizzas available, as your not missing anything with this place other than aggravation and wasted money!