Jersey Mike's Subs

From the minute I walked into this location I had one of the worst customer service experiences ever. We weren’t greeted upon entering and instead glared at. We placed our order and went down to the cashier. Just some background, the only reason we went to Jersey Mikes is because we had a gift card. Upon swiping our gift card the cashier simply said “card declined,” and stared at us blankly- that would be the last word spoken to us. I politely asked him if he could try again and he angrily swiped it without saying anything. He then shook his head and handed me the card without saying anything. He didn’t try to offer any assistance or apologize at all- I’m 99% sure he could have manually entered the number in, but that was not offered. I proceeded to just give in and pay with my debit card, and the payment processed and he continued to remain silent and avoid eye contact. I left feeling extremely disappointed. Having worked a similar job for years, it really doesn’t take much effort to communicate with the customer. My view on jersey mikes has been severely lowered due to this experience.

We love Jersey mike's, I tried the Big kahuna cheese steak this time and it was really good. We also ordered the turkey tub and it was very good, except for the fact it had about a half an ounce of lettuce in it. People ordering the tub are looking for an alternative to bread and that alternative is lettuce, you need to fill it like a salad. I've had the turkey tub and other locations and they were prepared much better than this, you can do better.

I love Hersey Mikes, but today the guy making the sandwiches was ridiculous. I asked for pickles on a giant and got 5 pickles, banana peppers on a regular I got 3. It’s ridiculous. Poured oil/vinegar on my sandwich trying to fill a pool and when my sandwich came with bacon he had no clue how much to put on.

Placed order via app and was told 15 minutes to pick up. I was actually late, arriving 20 minutes later, and proceeded to wait another 20 minutes in the store for my order to be complete, yet every walk in customer was taken care of before the last sandwich of my order was even made. Took so long that the other hot subs in my order were cold, congealed and chewy by the time the whole order was complete. My chicken philly with no peppers, did not have any actual peppers on it, but must've been made on a really dirty grill, because that is all that I can taste, and the onions were left off, even though ordered. They were busy, yes, however, this is the 2nd time this has happened, at the same location. Poor management of orders and customers. Very poor.