Panera Bread

A cheerful place staffed by polite young people, but the food is mediocre at best. The "souffle" (see photo) was dry and lukewarm and consisted mostly of crust. We had to return to the counter to pick up a croissant that we ordered because the staff forgot to include it. The coffee, at least, was decent.

5/29/22: tuna salad sandwich still sublime. I don't know how they got their hands on a good tomato but they did. I could actually taste real tomato. 10/26/21: This place is always so calm and quiet even with people in it. Very pleasant. They were out of my favorite tuna salad sandwich today. That's never happened before. Had to get the chicken salad which is good but they're skimpy on the chicken salad. It's cold so I'll eat the warm chicken frontega sandwich first and take the chicken salad home. (There are always hundreds of tiny chicken giblet cuttings on the frontega sandwich. I get them all over me and all over the table. Wonder why they are there every time?) At least they had my green passion papaya tea today. The dispenser was almost empty but there was enough for a large cup. Great food. Nice kids. Great food as usual. This time I had a grilled cheese sandwich with cream of tomato soup. It was fabulous. This location was really quiet and out of the way. I enjoyed it and plan to go back.

My experience at this location was quite pleasant. Although this is a tricky location with very limited parking, it's not the most awkward. The employee by the front counter was friendly and polite and also chatty. I managed to strike up a conversation with a fellow customer about anecdotes of some food products and their roles in the general household. Even though our circumstances might be bleak at times, good conversation is always welcomed. My food arrived hot and tasty in a quick and fashionable manner.

We typically enjoy Panera's food, but a particular problem deserves public attention. Specifically, they cannot get orders right. We typically order via the drive-through or online. My family says they get 100% of the orders wrong, but it's probably more like 75%. It's so frustrating, we've said many times, "we're never going back there again!" Last night, they missed both chips and baguette (that was to accompany soup); they were both indicated on the printed order. This instance was very sad because they literally confirmed the order 3-times! So, we theorized the failure is occurring during packing of the meal. They have also missed entire entrees, like one of my family members is without a meal. Unfortunately, we don't find out until we're home. Last week, we had dinner with friends. I think our order was OK, but our friends were missing chicken in their Mediterranean bowls, even though the receipt indicated they ordered chicken. I hope Panera management can do something about this issue.

A friend and I got REALLY sick after eating here. I didn't have breakfast before and they were anything but helpful and didn't even offer a refund when we reached out. Very certain it was from Panera, but they wanted 24 hours of food we ate beforehand and couldn't do anything for us? Never eating here again!!!